Claims Operations Specialist – Motor & Non-Motor

ETIQA LIFE AND GENERAL ASSURANCE PHILIPPINES, INC.; Makati; On-site; PHP 279,000 - 502,000; Full time

Job summary

ETIQA Life and General Assurance Philippines, Inc. in Makati seeks a Non-Life Claims Assistant to oversee motor and non-motor claims processing from intake to settlement.

The role emphasizes timely, accurate, and fair handling with service excellence and regulatory compliance. You will coordinate with repair shops, medical providers, adjusters, and internal teams, ensuring complete documentation and reports while supporting continuous process improvements.

Qualifications

• 3–5 years of motor and non-motor claims processing experience.
• Strong understanding of motor repair processing and parts pricing.
• Bachelor’s degree in a business-related field.

Responsibilities

• Oversee end-to-end processing of motor and non-motor claims.
• Ensure accurate assessment and fair settlement aligned with policy terms.
• Maintain compliance with internal guidelines and regulatory standards.
• Prepare Operations and Regulatory Reports.
• Coordinate with repair shops, medical providers, adjusters, and internal departments.
• Identify operational gaps and propose enhancements.
• Manage relationships with repair shops and third-party service partners.

Skills

Claims processing

Customer service

Stakeholder management

Regulatory compliance

Education

Bachelor’s degree in any business-related field

Job description

ETIQA Life and General Assurance Philippines, Inc. in Makati seeks a Non-Life Claims Assistant to oversee motor and non-motor claims processing from intake to settlement.

The role emphasizes timely, accurate, and fair handling with service excellence and regulatory compliance. You will coordinate with repair shops, medical providers, adjusters, and internal teams, ensuring complete documentation and reports while supporting continuous process improvements.