Claims Manager – Drive Fast, Fair, Customer-First

AIA; Philippines; On-site; PHP 1,000,000 - 1,300,000; Full time

Job summary

AIA is seeking a Claims Manager in the Philippines to lead a claims team, ensuring timely and accurate processing across all claim types. The role focuses on governance, customer satisfaction, and digital-first processing, with strong emphasis on performance and risk management.

The ideal candidate has at least five years of experience, excellent analytical skills, and proficiency in MS Office, along with fluent English and Filipino communication.

Qualifications

• Five years’ experience in managing a claims team.
• Strong analytical skills with high attention to detail.
• Proficient in MS Office and reporting systems.
• Excellent written and oral communication in English and Filipino.

Responsibilities

• Oversee claims processing to ensure timely and accurate service.
• Lead the team, provide feedback, and manage performance.
• Monitor risks, controls, and policy adherence in claims handling.
• Drive initiatives to improve productivity and customer experience.
• Collaborate with cross-functional teams and stakeholders.

Skills

Analytical skills

MS Office

English communication

Filipino communication

Education

College degree

Tools

MS Office

Job description

AIA is seeking a Claims Manager in the Philippines to lead a claims team, ensuring timely and accurate processing across all claim types. The role focuses on governance, customer satisfaction, and digital-first processing, with strong emphasis on performance and risk management.

The ideal candidate has at least five years of experience, excellent analytical skills, and proficiency in MS Office, along with fluent English and Filipino communication.