Claims Assistant

YML Group Outsource Manila Inc.; Quezon City; On-site; PHP 391,000 - 580,000; Full time

Benefits offered by this job

HMO coverage with 1 dependent starting

Vacation & sick leave

Retirement benefits

Performance bonuses & recognition

Job summary

YML Group Outsource Manila Inc. seeks a detail-focused Claims Assistant to support the offshore claims team on the full lifecycle—from lodgement to record keeping and correspondence. You will work with Australian colleagues and contribute to Professional Indemnity claims expertise.

You will register new claims, verify coverage, request information, and maintain accurate files using HubSpot and other systems. The role requires English fluency, attention to detail, and a stable work history.

Qualifications

• Bachelor's degree required.
• 1–2 years of insurance claims administration or processing experience.
• Excellent written and spoken English; able to communicate with professionals such as doctors.
• Exceptional attention to detail and strong organisational skills.
• Stable employment history.

Responsibilities

• Register new claims and set up claim files; verify policy coverage against documents.
• Request and follow up on information from insureds, brokers, doctors, and third parties.
• Record enquiries, requests, and communications in HubSpot and claims system.
• Prepare claim correspondence, file notes, acknowledgements and updates for review.
• Maintain diaries, logs, and reports to progress files within service standards.
• Communicate with doctors and clients by phone and email as role grows.
• Handle sensitive information with care and discretion.

Skills

Attention to detail

Excellent English

Organisational skills

Independent working

Data entry

Education

Bachelor's degree in Business/Finance/Health Sciences

Tools

HubSpot

Five Sigma

Microsoft Excel

Job description

Role overview

Client is a Sydney-based Australian insurance business, is expanding its offshore team and is looking for a detail-focused Claims Assistant. You will support the claims team across the full claims lifecycle, from lodgement and file set-up to correspondence and record keeping. This is an excellent opportunity for an insurance claims professional who wants to deepen their expertise in Professional Indemnity claims and work with an Australian team.

Key responsibilities

• Register new claims and notifications, set up claim files and verify policy coverage details against supporting documents.
• Request, track and follow up on outstanding information from insureds, brokers, doctors and other third parties.
• Record claim enquiries, requests and internal communications accurately in HubSpot and the claims system.
• Prepare claim correspondence, file notes, acknowledgements and status updates for review by claims officers.
• Maintain claim diaries, logs and reports so files progress within service standards.
• Handle internal enquiries and, as the role develops, communicate directly with doctors and clients by phone and email.
• Handle sensitive and confidential information with care and discretion.

Required qualifications

• Bachelor's degree in Business, Finance, Health Sciences or a related field.
• Minimum 1 to 2 years of experience in insurance claims administration or claims processing.
• Excellent written and spoken English, with the confidence to speak with professionals such as doctors.
• Exceptional attention to detail and strong organisational skills.
• A stable employment history.

Preferred qualifications

• Exposure to Professional Indemnity, medical indemnity or liability claims.
• Experience supporting Australian or other Western insurance markets.
• Background in health, medical or Workers' Compensation claims.

Technical skills

• Proficiency in Microsoft Word, Outlook and Excel.
• Accurate data entry, file management and document review.
• Understanding of claims terminology, coverage checks and the claims lifecycle.

Systems exposure

• HubSpot or similar CRM: highly desirable.
• Five Sigma or other claims management systems: advantageous but not required.
• Full training on client's systems will be provided.

Key success factors

• Accurate, complete claim files and records.
• Calm, empathetic and professional communication with all parties.
• Quick to learn new systems and processes, and comfortable working independently.
• Takes ownership of follow-ups and deadlines.

Work arrangement

• Full-time, Monday to Friday, aligned to Sydney business hours.
• 7:00 AM Manila start during Australian daylight saving time.
• Office-based in Fairview, Quezon City. Onsite during the probationary period, with a hybrid work arrangement available upon regularization.

Why join YML

• We believe great people create great results—and we take care of our team:
• Work directly with an Australian insurance team and build specialist knowledge in Professional Indemnity insurance.
• A stable, long-term role with room to grow as the offshore team expands.
• Friendly, supportive, and collaborative work environment
• HMO coverage with 1 dependent starting Month 1
• Vacation & sick leave (with conversion options)
• Retirement benefits
• Performance bonuses & recognition programs
• Free breakfast and rice available daily
• A culture that genuinely supports work-life balance

About YML Group

YML Group is a global financial services organization specializing in accounting, finance, financial planning, super solutions, innovation, and business advisory. With over 100 professionals across Australia, the Philippines, and China, we are known for our expertise, integrity, and people-first culture.