CL 12 Customer Service

8000 Accenture Inc Company; Mandaluyong; On-site; PHP 201,000 - 290,000; Full time

Job summary

Accenture is hiring a Customer Service Representative to provide support for general voice accounts in the Philippines. The role involves delivering quality customer care, adhering to service levels, and resolving inquiries efficiently.

Candidates may come from college, associate degree backgrounds, or with 1 year of BPO experience, with flexibility to work shifts at Boni, Cubao, Taguig, or Alabang. Join a global leader in technology and consulting, and be part of a diverse team delivering value

Qualifications

• Customer Service: General Voice accounts.
• Open to College graduates, associate degree graduates OR 1 year college completed
• Accepting applicants with at least 1 yr BPO experience
• Amenable to work in Boni, Cubao, Taguig, Alabang
• Amenable to work on shifting schedule and during holidays if needed

Responsibilities

• CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Skills

Customer service

Education

College/associate degree

Job description

Job Description

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Qualifications

• Customer Service: General Voice accounts
• Open to College graduates, associate degree graduates OR 1 year college completed
• Accepting applicants with at least 1 yr BPO experience
• Must be amenable to work in Boni, Cubao, Taguig, Alabang
• Amenable to work on shifting schedule and during holidays if needed #LI-PH

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture