Circle Leader: Tech Support & Customer Care

Probe Group; Philippines; On-site; PHP 335,000 - 614,000; Full time

Job summary

Probe Group in Quezon City, Philippines is seeking a Circle Leader to oversee customer support volumes and ensure service quality. The role requires solid communication and problem-solving abilities, plus at least 2 years in a similar capacity, with TELCO support experience highly desirable.

You will work on phone, email, and live chat channels, driving issue resolution and customer satisfaction while coordinating with internal teams; only candidates willing to work in BGC, Taguig will be

Qualifications

• At least 2 years’ experience in similar capacity for this position.
• Experience with phone, email and live chat support is preferred but not required.
• Experience in TELCO technical support is highly desirable.
• Strong verbal and written communication and comprehension skills.
• Strong problem solving and critical thinking for issue resolution and customer satisfaction.
• Willing to work in BGC, Taguig.

Skills

Communication skills

Problem solving

Customer support

Phone support

Email support

Live chat

Job description

Probe Group in Quezon City, Philippines is seeking a Circle Leader to oversee customer support volumes and ensure service quality. The role requires solid communication and problem-solving abilities, plus at least 2 years in a similar capacity, with TELCO support experience highly desirable.

You will work on phone, email, and live chat channels, driving issue resolution and customer satisfaction while coordinating with internal teams; only candidates willing to work in BGC, Taguig will be