Chief Operating Officer (COO)

JITO; Hinoba-an; On-site; PHP 119,000 - 172,000; Full time

Job summary

Marvel InfoComm Pvt Ltd is seeking a Head of Operations to align the founder's strategic vision with scalable processes and accountable structures. The role oversees data operations, technology delivery, content initiatives, HR processes, and customer support standards across multiple verticals.

You will lead five functional leads, drive performance, manage budgets, and coordinate cross-functionally to ensure consistent service delivery and growth.

Qualifications

• Experience in general management or operations leadership.
• Ability to translate founder vision into structured operating plans.
• Strong cross-functional coordination and team leadership.

Responsibilities

• Own the translation of founder-level vision into structured, executable operating plans across NationalTenders.com, DATEK, and Talk On Tenders.
• Directly manage, mentor, and hold accountable the five functional leads (Support, IT, Content, HR, Sales), building a collaborative, high-performance culture.
• Own KPI systems, workflow design, and continuous improvement across all functions; proactively identify and mitigate operational risks.
• Own budget planning, cost control, and resource allocation decisions across the functions under this role's authority.
• Ensure Sales, Technology, Support, and Content work in sync to maintain service standards and delivery commitments.
• Act as the founder's primary operational thought-partner — translating ambition into a scalable structure with data-informed decisions.

Job description

MARVEL INFOCOMM PVT LTD • Ahmedabad • Posted about 18 hours ago • Updated about 18 hours ago

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: Management

Travel Requirements:

Skills:

The Head of Operations exists to align the founder's strategic vision with the process, systems, and accountability structures needed to scale MIPL sustainably. The founder brings strong strategic direction, market insight, and new ideas; this role converts that vision into disciplined execution — consistent delivery, measurable growth, and a scalable operating structure across all three verticals.This is a general management position — the Head of Operations holds real, direct authority over five functional leads and is expected to run day-to-day operations independently, escalating only strategic or high-stakes decisions to the founder.Scope SummaryThe role spans tender data operations, technology delivery oversight, content/education initiatives, customer support standards, HR/people processes, and cross-functional coordination with Sales — with full accountability for performance, budgets, and team culture across these functions.

Responsibilities

• 2.1 Operational Leadership & Strategic AlignmentOwn the translation of founder-level vision into structured, executable operating plans across NationalTenders.com, DATEK, and Talk On Tenders.
• 2.2 Team Management & CultureDirectly manage, mentor, and hold accountable the five functional leads (Support, IT, Content, HR, Sales), and build a collaborative, high-performance culture across departments.
• 2.3 Performance, Process & Risk ManagementOwn KPI systems, workflow design, and continuous improvement across all functions; proactively identify and mitigate operational risks before they affect delivery or growth.
• 2.4 Budget & Resource ManagementOwn budget planning, cost control, and resource allocation decisions across the functions under this role's authority.
• 2.5 Cross-Functional CoordinationEnsure Sales, Technology, Support, and Content work in sync to maintain consistent service standards and delivery commitments.
• 2.6 Strategic Partnership with FounderAct as the founder's primary operational thought-partner — translating ambition into a structure that scales, and providing the independence to challenge decisions with data when needed.