Chief Operating Officer (COO)

Jain International Trade Organisation - India; Hinoba-an; On-site; PHP 995,000 - 1,658,000; Full time

Job summary

MARVEL INFOCOMM PVT LTD in Ahmedabad is seeking a Head of Operations to align the founder's strategic vision with scalable processes and systems. The role oversees five functional leads and ensures day-to-day operations run independently while maintaining accountability for performance and culture.

The position entails leading tender data operations, technology delivery oversight, content and education initiatives, customer support standards, HR processes, and cross-functional coordination with

Responsibilities

• 2.1 Operational Leadership & Strategic Alignment: Own the translation of founder-level vision into structured, executable operating plans across NationalTenders.com, DATEK, and Talk On Tenders.
• 2.2 Team Management & Culture: Directly manage, mentor, and hold accountable the five functional leads (Support, IT, Content, HR, Sales), building a collaborative, high-performance culture across departments.
• 2.3 Performance, Process & Risk Management: Own KPI systems, workflow design, and continuous improvement across all functions; proactively identify and mitigate operational risks.
• 2.4 Budget & Resource Management: Own budget planning, cost control, and resource allocation decisions under this role’s authority.
• 2.5 Cross-Functional Coordination: Ensure Sales, Technology, Support, and Content work in sync to maintain service standards and delivery commitments.
• 2.6 Strategic Partnership with Founder: Act as the founder’s operational thought-partner—translate ambition into a scalable structure and provide data-driven challenge when needed.

Job description

MARVEL INFOCOMM PVT LTD • Ahmedabad • Posted about 18 hours ago • Updated about 18 hours ago

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: Management

Travel Requirements:

Skills:

The Head of Operations exists to align the founder's strategic vision with the process, systems, and accountability structures needed to scale MIPL sustainably. The founder brings strong strategic direction, market insight, and new ideas; this role converts that vision into disciplined execution — consistent delivery, measurable growth, and a scalable operating structure across all three verticals.This is a general management position — the Head of Operations holds real, direct authority over five functional leads and is expected to run day-to-day operations independently, escalating only strategic or high-stakes decisions to the founder.Scope SummaryThe role spans tender data operations, technology delivery oversight, content/education initiatives, customer support standards, HR/people processes, and cross-functional coordination with Sales — with full accountability for performance, budgets, and team culture across these functions.

Responsibilities

• 2.1 Operational Leadership & Strategic AlignmentOwn the translation of founder-level vision into structured, executable operating plans across NationalTenders.com, DATEK, and Talk On Tenders.
• 2.2 Team Management & CultureDirectly manage, mentor, and hold accountable the five functional leads (Support, IT, Content, HR, Sales), and build a collaborative, high-performance culture across departments.
• 2.3 Performance, Process & Risk ManagementOwn KPI systems, workflow design, and continuous improvement across all functions; proactively identify and mitigate operational risks before they affect delivery or growth.
• 2.4 Budget & Resource ManagementOwn budget planning, cost control, and resource allocation decisions across the functions under this role's authority.
• 2.5 Cross-Functional CoordinationEnsure Sales, Technology, Support, and Content work in sync to maintain consistent service standards and delivery commitments.
• 2.6 Strategic Partnership with FounderAct as the founder's primary operational thought-partner — translating ambition into a structure that scales, and providing the independence to challenge decisions with data when needed.