Chief, IT Service Management & Production Stability

Metrobank; Taguig; On-site; PHP 1,339,200 - 1,785,600; Full time

Job summary

A leading bank in the Philippines is seeking a Head of Service Management Division to oversee the bank's IT application systems. This position involves directing service management activities to enhance application stability and improve operational efficiency. The ideal candidate will have over ten years of executive-level IT experience, strong project management skills, and the ability to lead large teams. This role offers the opportunity to contribute to meaningful community development while advancing your career.

Qualifications

• 10+ years experience in an executive-level IT role.
• Experience managing Level 1 and Level 2 production support teams.
• Ability to manage large teams (60–150 resources).

Responsibilities

• Oversees closure of application incidents within service level requirements.
• Drives reduction of production incidents through problem resolution.
• Plans and schedules work for the division, ensuring resource allocation.

Skills

IT development

Production/Application Support

Project Management

Stakeholder management

Leadership

Communication skills

Education

Master's degree (preferred)

ITIL certification (preferred)

Job description

A leading bank in the Philippines is seeking a Head of Service Management Division to oversee the bank's IT application systems. This position involves directing service management activities to enhance application stability and improve operational efficiency. The ideal candidate will have over ten years of executive-level IT experience, strong project management skills, and the ability to lead large teams. This role offers the opportunity to contribute to meaningful community development while advancing your career.