Job Description – Chief Compliance Officer
Designation: Chief Compliance Officer (CCO)
Location: Mumbai
Reporting to: Managing Director & CEO
Functional Interface: Board / Board Committee, Senior Management & Regulators
Industry: Large NBFC / Financial Services
Role Overview:
The Chief Compliance Officer will lead the organisation’s independent Compliance Function and will be responsible for establishing and strengthening a robust compliance, regulatory governance and conduct framework across the NBFC.
The CCO will act as the principal compliance advisor to the MD & CEO, Senior Management and the Board/Board Committee and will serve as the key interface with the Reserve Bank of India (RBI) and other regulatory/statutory authorities.
The role requires a senior financial – services professional with strong knowledge of RBI regulations, NBFC regulatory frameworks, compliance risk management, corporate governance and regulatory engagement.
Key Responsibilities
- Provide independent oversight of compliance with RBI regulations, applicable laws, rules, notifications, directions and regulatory guidelines.
- Establish and continuously enhance the enterprise – wide Compliance Management Framework.
- Ensure effective implementation of the Board – approved Compliance Policy.
- Identify, assess, monitor and report material compliance risks across the organisation.
- Ensure timely implementation and closure of RBI inspection observations, Risk Mitigation Plans and regulatory requirements.
- Monitor regulatory developments and translate them into actionable requirements for business and support functions.
RBI & Regulatory Interface
- Act as the principal/nodal point of contact between the NBFC and RBI.
- Lead regulatory interactions, inspections, reviews and correspondence relating to compliance.
- Coordinate responses to RBI observations and ensure sustainable closure of regulatory findings.
- Manage interactions with other applicable regulators, statutory authorities and supervisory bodies.
- Ensure timely and accurate regulatory reporting.
Board & Senior Management Responsibilities
- Provide independent compliance advice to the MD & CEO and Senior Management.
- Present periodic Compliance Risk Reports to the Board/Board Committee.
- Highlight material or emerging compliance risks and significant regulatory breaches on a timely basis.
- Conduct an annual enterprise – wide assessment of major compliance risks and develop mitigation plans.
- Advise the Board and management on regulatory implications of strategic initiatives, business models and new products.
New Products, Business Initiatives & Change
- Review compliance implications of all new products, processes, technology initiatives and business models before implementation.
- Participate in the New Product Approval Committee and provide independent compliance clearance.
- Assess regulatory risks associated with digital lending, co – lending, fintech partnerships, outsourcing, securitisation, lending products and other emerging business models.
- Ensure regulatory requirements are embedded into product and process design.
Compliance Testing & Monitoring
- Develop a comprehensive risk – based Compliance Monitoring and Testing Programme.
- Undertake thematic reviews and compliance testing across business and functional areas.
- Track compliance exceptions and ensure timely remediation.
- Establish appropriate compliance dashboards, KRIs and early – warning indicators.
- Ensure recurring compliance failures are analysed for root cause and corrective action.
Customer & Conduct Compliance
- Strengthen the framework for fair customer treatment and responsible lending.
- Oversee compliance relating to customer protection, grievance redressal, recovery practices, outsourcing and customer communications.
- Monitor conduct risk, conflict – of – interest issues and adherence to the organisation’s Code of Conduct.
- Ensure compliance with applicable digital lending and customer – data requirements.
AML / KYC & Financial Crime Compliance
- Provide oversight of the organisation’s AML/KYC and financial – crime compliance framework.
- Ensure appropriate compliance with PMLA, KYC and applicable RBI requirements.
- Oversee monitoring of high – risk customers, transactions and business relationships.
- Work closely with the MLRO/FIU interface and relevant control functions where applicable.
- Strengthen controls relating to fraud, sanctions, suspicious transactions and financial crime risks.
Compliance Culture
- Build a strong “Compliance as a Culture” framework across the organisation.
- Develop and implement compliance training and awareness programmes.
- Ensure regulatory changes are effectively communicated to relevant stakeholders.
- Promote accountability for compliance across business and support functions.
Compliance Technology & MIS
- Drive automation and digitisation of compliance monitoring and regulatory reporting.
- Establish an enterprise – wide regulatory obligations inventory and compliance tracking mechanism.
- Develop dashboards for senior management and Board reporting.
- Leverage data analytics to identify emerging compliance risks and control weaknesses.
Independent Oversight
- Maintain complete independence from business functions and avoid conflicts of interest.
- Have unrestricted access to relevant records, systems, employees and information necessary to discharge the role.
- Escalate material compliance concerns directly to the MD & CEO and Board/Board Committee.
- Work closely with Internal Audit, Risk, Legal, Vigilance, Information Security and other control functions while maintaining the independence of Compliance.
Candidate Profile
Education
- Graduate/Postgraduate degree in Finance, Law, Commerce, Economics or a related discipline.
- CA / CS / LLB / MBA or equivalent professional qualification preferred.
Experience
- 18 – 25+ years of overall experience, preferably in banking, NBFCs or financial services.
- Significant experience in regulatory compliance, risk, audit, legal/regulatory affairs or financial – services governance.
- Strong experience in dealing directly with RBI and senior regulatory stakeholders.
- Experience in a large NBFC, bank or other highly regulated financial institution is strongly preferred.
- Experience leading an enterprise – level Compliance Function with a sizeable team.
Desired Competencies
- Deep understanding of RBI/NBFC regulatory framework.
- Strong knowledge of corporate governance and compliance risk management.
- Excellent regulatory interpretation and advisory capability.
- Strong understanding of lending, digital finance, securitisation/co – lending and financial – services products.
- High degree of independence, integrity and professional judgement.
- Excellent communication and Board – level presentation skills.
- Ability to challenge business decisions constructively while enabling responsible growth.
- Strong leadership and stakeholder – management capability.