Healthcare Customer Service Representative

TTEC; Lipa; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

₱10,000 Sign-On Bonus after 90 days

Career and professional development

Health and wellness incentives

Job summary

TTEC in Lipa, Philippines is seeking a Healthcare Customer Service Representative. In this role, you'll resolve complex customer calls and provide exceptional service. The ideal candidate has at least 2 years of customer service experience and a passion for helping others.

You'll enjoy a supportive environment, a ₱10,000 sign-on bonus, and a healthy benefits package that includes PTO and tuition reimbursement. Join a diverse team committed to personal and career growth!

Qualifications

• Minimum 2 years of customer service experience.
• Ability to handle escalated or complex calls.
• Recognize and explain product knowledge.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to resolve customer issues.

Skills

Customer service experience

Product knowledge

Computer experience

Education

Completed senior high school or high school (old curriculum)

Job description

Healthcare Customer Service Representative (Lipa, Philippines)

In this role, you’ll own resolving escalated or complex calls from customers, providing prompt answers, consulting on products with compassion, and delivering exceptional customer experience.

What You’ll Be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers.

During a Typical Day

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring To The Role

• Completed senior high school or high school (old curriculum)
• At least 2 years of customer service experience
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• ₱10,000 Sign-On Bonus after 90 days
• Supportive of your career and professional development
• An inclusive culture and community‑minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.

About the Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam‑enabled engagement and coaching, into thousands of free courses to support your career growth wherever that may take you.

You’ll report to a Team Lead. We are regularly hiring for this role. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

Primary Location

PH-Calabarzon-Lipa

Job

Customer Care Representative