Change Management Expert

Prudential Services Asia; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Prudential Services Asia in Manila is seeking a Change Management Expert to design and execute strategies helping organizations navigate transitions with minimal disruption. You will assess impacts on people, processes and systems, engage stakeholders, and craft communications, training, and coaching plans to enable faster adoption and sustainable outcomes.

The role also involves monitoring progress, reporting risks, and refining change strategies in collaboration with cross-functional teams.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Statistics, Management Engineering, Industrial Engineering or related field.
• Project Management Certification (ALMI or FLMI) preferred but not required.
• At least 5 years of experience combining project management, change management execution, and process improvement.

Responsibilities

• Design and execute Change Management strategies and plans with cross-functional teams.
• Identify stakeholders, manage buy-in, and track adoption and outcomes.
• Identify risks, monitor issues, and implement adaptive change plans.
• Ensure compliance with company standards and readiness checks prior to implementation.

Skills

Change management

Stakeholder management

Risk management

Process engineering

Data analysis

Strategic thinking

Customer-centric mindset

Education

Bachelor’s degree in Business Administration, Information Technology, Statistics, Management Engineering, Industrial Engineering

Project Management Certification (ALMI or FLMI)

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Change Management Expertis responsible for designing and executing strategies that help organizations navigate transitions effectively. This role ensures that changes are thoughtfully planned, aligned with business objectives, and implemented with minimal disruption to operations.

Key responsibilities include assessing the impact of change on people, processes, and systems, and proactively addressing potential challenges. The Change Management Expert engages stakeholders to foster support, communicates the purpose and benefits of the change clearly, and provides training and resources to facilitate smooth adoption.

Additionally, the role involves monitoring progress, evaluating outcomes, and refining strategies based on feedback to ensure sustainable and successful change.

Job Accountabilities

• Change Execution Create Change Management strategies and plans together with business units and the different cross‑functional teams to assess change impact to the business, realize faster adoption, build user knowledge and proficiency, and manage resistance. Support creation of program plans by designing the overall change management plan, communication plans, training and coaching plans; collaborating with program/project managers and trainers to ensure that change activities are considered in the overall program timeline and budget, as well as in readiness checks prior to implementation for projects. Design and deliver clear, consistent messaging about the change, its benefits, and its impact, and communicate achievements, updates, and strategic directions to all organizational levels
• Stakeholder Management Identify key stakeholders and ensure their involvement and buy‑in throughout the change process. Support business units during the transition to help achieve business outcomes and improve customer, agent, and employee experience; track change adoption and revise Change Management strategies as required to meet transformation objectives. Reports and present the change management progress, status, risks and support needed to stakeholders
• Risk Management Identify and monitor risks and issues related to Change Management execution and facilitate resolution with the project teams. Drive proactive change strategies by continuously monitoring industry trends and external forces, assessing their potential impact on organizational operations, and integrating risk mitigation into change initiatives Design and implement adaptive change plans that include contingency strategies for high‑impact external risks
• Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his/her responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his/her department to ensure that all relevant compliance matters are identified and reported

Job Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Statistics, Management Engineering, Industrial Engineering or other related fields
• Project Management Certification (preferred but not required) ALMI or FLMI (preferred but not required)
• At least 5 years of experience with unique blend of expertise on project management, change management execution, process engineering, combining data analysis, strategic thinking and a customer‑centric mindset.
• Should be able to formulate effective recommendations for operational efficiency and enhanced customer experience

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners.

Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

Find out more at www.prudentialplc.com Follow us on LinkedIn