Chanel S&OP Manager

Chanel; Mexico; On-site; PHP 4,898,959 - 7,348,438; Full time

Job summary

Chanel is seeking an S&0 Manager to lead end-to-end S&OP, aligning demand forecasting, supply capabilities, and financial targets. This role partners with Commercial, Marketing, Finance, and Operations to optimize product availability while preserving exclusivity.

You will steer the monthly cycle, monitor forecast accuracy, and drive cross-functional reviews across multiple channels. The ideal candidate brings 5–8+ years in S&OP or supply chain, with strong analytical skills, experience in

Qualifications

• A bachelor's degree in supply chain, engineering, business administration, or related field.
• 5-8+ years of experience in S&OP, demand planning, or supply chain roles.
• Experience in luxury, fashion, beauty, or premium consumer goods is highly preferred.
• Strong analytical skills with advanced Excel and planning systems.
• Proven ability to lead cross-functional processes.
• Financial acumen and strong business orientation.
• Excellent communication and stakeholder management skills.
• High attention to detail with strategic thinking capability.
• Fluent Spanish and English are required; French is a plus.

Responsibilities

• Lead the S&OP process across the organization.
• Design, implement, and continuously improve the monthly S&OP cycle.
• Facilitate cross-functional meetings (Demand Review, Supply Review, Pre-S&OP, Exec S&OP).
• Ensure alignment between sales forecasts, supply constraints, and financial objectives.
• Present consolidated scenarios and risks to leadership.
• Own the demand planning process across all channels (Retail, Wholesale, E-commerce).
• Develop statistical and judgmental forecasts incorporating historical sales data, market trends, product launches, promotions.
• Collaborate with Marketing and Commercial teams to integrate new products and limited editions.
• Monitor forecast accuracy (MAPE, BIAS) and implement corrective actions.
• Partner with Supply teams to ensure optimal product allocation and inventory balance.
• Prevent stock-outs on hero SKUs while controlling overstock and obsolescence risk.
• Provide volume and revenue projections to Finance and lead scenario planning.
• Track KPIs: Forecast Accuracy, Fill Rate, Inventory Turns, DOH, write-offs.

Skills

Analytical skills

Cross-functional leadership

Communication

Bilingual English/Spanish

Attention to detail

Education

Bachelor's degree

Job description

The S&O Manager is responsible for leading the end-to-end Sales & Operations Planning process, ensuring alignment between commercial strategy, demand forecasting, supply capabilities, and financial targets.

This role requires a strong balance between analytical rigor and brand sensitivity ensuring product availability, optimized inventory levels, and service excellence without compromising exclusivity or brand positioning.

The role acts as a strategic business partner to Commercial, Marketing, Finance, and Operations teams.

Key Responsibilities

• Lead the S&O Process


• Design, implement, and continuously improve the monthly S&O cycle.


• Facilitate cross-functional meetings (Demand Review, Supply Review, Pre-S&O, Executive S&O).


• Ensure alignment between sales forecasts, supply constraints, and financial objectives.


• Present consolidated scenarios and risks to leadership.

Demand Planning & Forecasting

• Own the demand planning process across all channels (Retail, Wholesale, E-commerce).


• Develop statistical and judgmental forecasts incorporating:


• Historical sales data


• Market trends


• Product launches


• Promotional calendars


• Collaborate closely with Marketing and Commercial teams to integrate new product introductions and limited editions


• Monitor forecast accuracy (MAPE, BIAS) and implement corrective actions.

Supply & Inventory Management

• Partner with Supply teams and distribution centers to ensure optimal product allocation.


• Balance service level targets with inventory optimization.


• Manage stock allocation strategies


• Prevent stock-outs on hero SKUs while controlling overstock and obsolescence risk.

Financial Alignment

• Ensure the demand plan aligns with financial budgets and latest estimates.


• Provide volume and revenue projections to Finance.


• Lead scenario planning to mitigate risks (supply disruption, over-demand, underperformance).


• Support margin optimization through stock strategy.

Performance & KPI Management

• Track and report:


• Forecast Accuracy


• Fill Rate / Service Level


• Inventory Turns


• Days of Inventory on Hand (DOH)


• Obsolescence & Write-offs


• Identify gaps and implement continuous improvement initiatives.

Product Lifecycle & Launch Management

• Coordinate forecasting and supply planning for new product launches and limited collections.


• Manage end-of-life planning to minimize excess inventory.


• Work closely with global brand teams to ensure local execution aligns with global strategy.

Systems & Process Optimization

• Ensure data integrity across ERP and reporting systems.


• Develop dashboards for executive visibility.

What are we looking for?

• Bachelor's degree in supply chain, Engineering, Business Administration, or related field.


• 5-8+ years of experience in S&O, Demand Planning, or Supply Chain roles.


• Experience in luxury, fashion, beauty, or premium consumer goods is highly preferred.


• Strong analytical skills with advanced Excel and planning systems expertise.


• Proven ability to lead cross-functional processes.


• Financial acumen and strong business orientation.


• Excellent communication and stakeholder management skills.


• High attention to detail with strategic thinking capability.


• Fluent Spanish and English are required; French is a plus.