CG - Level 2/Level 3 Engineer MSP (013-0579)

Hunt St Pty Ltd; Philippines; Remote; PHP 757,000 - 907,000; Full time

Job summary

Hunt St Pty Ltd is seeking a high-calibre Level 2/3 MSP Engineer based in the Philippines. You will deliver Level 2 support in an MSP environment, troubleshoot deeply, and own issues from start to resolution. Experience with Autotask is essential and Kaseya RMM is highly favored.

The role is remote, contracted directly by the client, with AU business hours (9 AM–5 PM AEST) for collaboration. You will help manage Microsoft 365, network issues, and common business apps, while maintaining

Qualifications

• Minimum 2 years of MSP help desk experience.
• Strong hands-on MSP experience including Windows Server and Microsoft 365.
• Experience with Autotask and Kaseya RMM.
• Networking fundamentals: DHCP, DNS, LAN/WAN.
• Proficient in end-user support and troubleshooting across devices and apps.

Responsibilities

• Provide Level 2 support in MSP environment and resolve escalated desktop, app, and network issues.
• Communicate with customers via phone, email, and ticketing systems in a professional manner.
• Administer and support Microsoft 365 services (Admin Portal, Exchange Online, SharePoint).
• Troubleshoot Windows desktops and ensure security, patching, and performance.
• Diagnose networking issues across DHCP, DNS, LAN, WLAN, WAN.
• Support core business apps (MYOB, QuickBooks Online, Dropbox, Adobe CC).
• Manage tickets end-to-end with documentation and timely updates.
• Monitor endpoints with RMM tools and address alerts.
• Assist with backup and security solutions (Datto, Bitdefender).
• Provide basic server support and assist senior engineers.

Skills

MSP help desk

End user support

English communication

Windows troubleshooting

Microsoft 365 administration

Networking basics

Autotask experience

Kaseya RMM

Fortinet firewall

Ticketing systems

Tools

Autotask

Kaseya RMM

Datto RMM

MS 365 Admin Portal

Fortinet firewall

Job description

Looking for Philippines-based candidates

Job Role: Level 2/Level 3 Engineer MSP

Compensation range: $1,700 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: The client is a trusted Australian technology services provider that delivers comprehensive managed IT solutions tailored to businesses of all sizes. They specialize in proactive IT support, network and server management, and helpdesk services with a focus on reliability and customer satisfaction. Backed by partnerships with leading global vendors and supported by a responsive team, the company ensures seamless technology operations, secure infrastructure, and business continuity through customized, cost-effective IT strategies.

Role Overview: We’re looking for a high-calibre Level 2/Level 3 Engineer with strong MSP help desk experience who can operate with minimal oversight and take real ownership of technical issues from start to resolution.

This is not a ticket-passing role—you’ll be expected to troubleshoot deeply, think critically, and resolve issues efficiently before considering escalation.

Experience with the Autotask ticketing system is essential for this role.

Key Responsibilities:

• Provide Level 2 technical support to end users in an MSP environment, resolving escalated desktop, application, and network issues within agreed SLAs.
• Deliver outstanding customer service via phone, email, and ticketing systems, maintaining a calm, professional, and friendly manner at all times.
• Administer and support Microsoft 365 services including Admin Portal, Exchange Online, SharePoint, OneDrive, and Modern Workplace features.
• Troubleshoot and support Windows desktop operating systems, ensuring devices are secure, patched, and performing optimally.
• Diagnose and resolve networking issues across DHCP, DNS, LAN, WLAN, and WAN environments.
• Support common business applications including Microsoft Office, accounting platforms (e.g., MYOB, QuickBooks Online), Dropbox, and Adobe Creative Cloud.
• Perform setup, troubleshooting, and maintenance of peripherals such as printers, scanners, and cameras.
• Manage, prioritize, and resolve tickets using a ticketing system (Kaseya Autotask preferred), ensuring accurate documentation and timely updates.
• Monitor and manage endpoints and alerts using RMM tools (Datto RMM preferred) to proactively identify and remediate issues.
• Implement, monitor, and troubleshoot backup solutions (e.g., Datto, StorageCraft) to ensure data protection and recoverability.
• Deploy and support endpoint security and XDR/antivirus solutions (e.g., Bitdefender), responding to security alerts and incidents.
• Provide basic server support and assist senior engineers with server-related tasks and escalations.
• Configure and support Fortinet firewalls, including initial setup, basic rule changes, and troubleshooting connectivity issues.
• Maintain accurate technical documentation and contribute to knowledge base articles and internal process improvements.
• Escalate complex issues appropriately while taking ownership through to resolution and follow-up with clients.

Required Skills and Qualifications:

• Strong spoken English (near-native/neutral accent)
• Minimum 2 years of solid MSP help desk experience
• Real hands-on MSP experience in:
• Windows Server
• Microsoft 365
• Google Workspace
• General MSP support environments
• Strong Windows Desktop Operating System experience.
• Strong hands-on experience with both Autotask and Kaseya RMM
• Outstanding End user support and confident telephone manner
• Microsoft 365 Administration and Support experience (Admin Portal/Exchange/SharePoint/OneDrive) Modern Workspace
• Good understanding of Networking Technologies (DHCP/DNS/LAN/WLAN/WAN)
• Business Application Support experience (IE: Microsoft Applications, MYOB, QBOnline and Accounting Applications, Dropbox, Adobe CC, etc.)
• Peripheral troubleshooting (IE: printers/scanners/cameras)
• Experience with ticketing systems (ConnectWise Manage desirable)
• Experience with Backup Technologies (Datto/StorageCraft desirable)
• Experience with Antivirus/XDR Technologies (bitdefender desirable)
• Server support experience would be considerably advantageous
• Fortinet firewall experience especially on setup
• Confident logging, managing, and closing tickets end-to-end
• Familiar with Google Workspace platforms

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)