Cellular Support Technician II

Astreya Partners Inc. Under the name Astreya PHP, Philippine Branch; Taguig; On-site; PHP 240,000 - 420,000; Full time

Job summary

Astreya PHP, the Philippine branch of Astreya, seeks a Cellular Support Technician II to support a fast-paced cellular environment, provide technical services, manage inventory and deploy hardware to front-line users globally. The role involves handling asset receiving, packaging, and incident resolution with attention to quality and customer satisfaction.

You will work with ticketing systems, inventory software, and collaborate with a large team to meet SLAs, participate in process

Qualifications

• High school diploma or GED and 2 to 4 years' related experience and/or training.
• Or equivalent combination of education and experience.
• Excellent written and verbal communications skills.
• Ability to work in a large team with minimal supervision.
• Experience in Telecom Support.
• Ability to multitask.
• Customer Service Experience in excellence.
• Knowledge of Inventory and IT.

Responsibilities

• Support asset receiving, packaging, and inventory organization.
• Review and process invoices.
• Provide troubleshooting and support for mobile devices and applications.
• Use ticketing systems to report and track SLAs.
• Maintain inventory accuracy with inventory data management software.
• Contribute to large scale global projects as needed.
• Participate in process improvement.
• Assist in performing physical installation, troubleshooting, repair, maintenance, and testing activities with attention to quality.
• Diagnose simple hardware issues.
• Other duties as required.

Skills

Communication skills

Teamwork

Customer service

Problem solving

Attention to detail

Multitasking

Decision making

English proficiency

Telecom support

IT knowledge

Inventory awareness

Education

High school diploma or GED

Tools

Ticketing systems

Inventory data management software

Job description

What this Job Entails:

Cellular Support Technician IIs are responsible for providing the Astreya user experience. From supporting a complex and fast paced cellular environment, providing technical services, order tracking, accessories management, managing hardware and accessory deployment to front line users, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues. Requires some instruction on new assignments and infrequent checks on daily work.

Your Roles and Responsibilities:

• Support product lifecycle management activities, including asset receiving, box/unboxing of equipment, inventory put-aways, ecycling activities and organization of packages / breakdown of corrugate to maintain a clean working environment
• Review and process invoices
• Support a complex and fast paced environment with outstanding attention to customer satisfaction
• Provide troubleshooting and support for mobile devices and applications
• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
• Utilize Inventory Data management software to maintain inventory accuracy and workflow
• Contribute to large scale global projects as needed
• Participate in process improvement
• Assist in performing physical installation, troubleshooting, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards
• Diagnose simple hardware issues
• Other duties as required
• This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 4 years' related experience and/or training
• Or equivalent combination of education and experience
• Exercises judgment within defined procedures and practices to determine appropriate action
• Excellent written and verbal communications skills
• Ability to work in a large team with minimal supervision
• Capable of providing an outstanding user experience
• Knowledge of Inventory and IT
• Ability to excel in a fast paced work environment
• Ability to make sound decisions when faced with competing priorities
• Results oriented and can identify the steps to be taken to achieve objectives
• Quality focus and problem solving with strong emphasis on details
• Closure oriented in managing ticketing/case systems w/ experience
• Excellent oral and written English
• Customer Service Experience in excellence
• Experience in Telecom Support
• Ability to multitask
• Team player qualities: integrity, accountability, adaptability and motivation

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!