CBS - VENDOR TRAFFIC & QUALITY ASSISTANT

Metrobank; Makati; On-site; PHP 210,000 - 310,000; Full time

Job summary

Metrobank in Makati is seeking a Vendor Traffic & Quality Assistant to ensure accuracy of applications endorsed to 3rd party agencies and to manage vendor relationships within Credit Operations. Responsibilities include pre-screening forms, coordinating with outsourcing partners, and maintaining timely processing and reporting.

Qualifications include a Mass Communications or business degree, experience in credit verification is a plus, and proficiency in Word, Excel and PowerPoint.

Qualifications

• Bachelor's degree from college/university preferably in Mass Communications or business
• Experience in credit verification with other credit card companies is an advantage
• Proficient in Word, Excel and PowerPoint
• Office and file management experience is an advantage
• Willing to report onsite 100%

Responsibilities

• Pre-screen application forms before endorsement to 3rd party agencies for encoding and verification
• Ensure endorsed applications to 3rd party agencies are accurate, complete and properly secured
• Ensure proper transit of application forms within the agreed turnaround time (TAT) with no aged or lost/missing applications
• Ensure applications tallies with the transmittal form before forwarding for processing
• Evaluate application forms based on Credit requirements before forwarding to other units for processing
• Facilitate processing of payments for encoding, verification, mailing, and inquiries; ensure TAT and vendor payment credit
• Coordinate with 3rd party agencies on monthly performance per SLAs
• Liaise with agencies on new processes and issues impacting performance
• Conduct monthly spot field inspections of all 3rd party agencies
• Conduct quarterly training for verification spiels, updates and MCC programs
• Prepare regular MIS and ad-hoc reports in a timely manner
• Comply with Information Security policy
• Assume other duties as assigned by supervisor
• For Tele-verification: perform random accuracy sampling of agents and verify adherence to standard spiels
• Verify applications related to employment, residence and applicant confirmation
• Act as back-up to Vendor Traffic Staff for APS Encoding
• For APS Encoding: evaluate and report encoded applications not uploaded in APS and coordinate with vendors for timely delivery
• Prepare monthly accrual reports for Credit Acquisition's vendors to Finance
• Back-up Vendor Traffic Staff for Tele-verification

Skills

MS Word

MS Excel

PowerPoint

Office experience

File management

Education

Bachelor's degree in Mass Communications or business

Job description

CBS - VENDOR TRAFFIC & QUALITY ASSISTANT

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title: Vendor Traffic & Quality Assistant

Job Summary

The Vendor Traffic & Quality Assistant is responsible for ensuring accuracy and completeness of applications endorsed to 3rd party outsourced agencies. Also, he/she is responsible for all other functions relating to Vendor management.

Specific Duties & Responsibilities

• Pre-screen application forms before these are endorsed to 3rd party outsourced agencies for encoding and verification.
• Ensure that applications endorsed to the 3rd party outsourced agencies are accurate, complete and properly secured.
• Responsible in ensuring proper transit of application forms to the 3rd party outsourced agencies, should be within the agreed turnaround time (TAT). No Aged and Lost/Missing applications
• Ensures that applications endorsed by 3rd party outsourced agencies tallies with the transmittal form (name list) before forwarding to other units for processing
• Upon receipt of the application forms from the agencies, evaluates the application forms based on Credit requirement before these are forwarded to other units for processing.
• Facilitate processing of payment(s) for encoding, verification, statement mailing, letter shopping, NFIS and CMAP inquiry billings. Ensures that standard turnaround time (TAT) is met and payment is credited to vendor's account.
• Coordinate with the 3rd party outsourced agencies on their monthly performance in terms of the agreed service level standard (metrics).
• Liaise with the 3rd party outsourced agencies regarding new processes to be implemented (e.g., revised verification spiels, new endorsement process, new program codes and etc) and other issues/concerns (e.g., error rate, delay in report submission) that will impact their respective performance levels.
• Conducts monthly spot field/ocular inspection of all 3rd outsourced agencies.
• Conducts quarterly training (In-house and Off-site) of 3rd party outsourced agencies specifically, for verification spiels, updates and new MCC programs.
• Prepare regular MIS reports as well as Ad hoc reports on a timely basis.
• Compliant to the Information Security policy.
• Assume other duties that may be assigned by time to time by his/her immediate supervisor.

Other duties for Tele-verification:

• For 3rd party outsourced tele-verification, conduct random accuracy sampling to all tele-verification agents on the verification being performed. Check if standard spiels are followed
• Conducts verification of applications related to employment, residence and applicant confirmation
• Acts as a back-up of Vendor Traffic Staff (VTS) for APS Encoding

Other duties for APS Encoding:

• Evaluates and reports encoded applications from the outsourced agencies if not successfully uploaded in the system (APS)
• Liase with vendors of Encoding, BSP letters, NFIS and CMAP inquiry to ensure that they deliver their services within the agreed service standards
• Prepares monthly accrual report for all Credit Acquisition's vendors to be submitted to Finance Department
• Acts as a back-up of Vendor Traffic Staff (VTS) for Tele-verification

Qualifications:

• Bachelor's degree from College/University preferably, Mass Communications Graduate and/or business course
• Work experience with other credit card company specifically, in credit verification is an advantage
• Proficient in the following Microsoft applications: Word, Excel and PowerPoint
• Office and file management experience is an advantage
• Willing to report onsite 100%

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector / Credit Operations Group / Credit Acquisition Division