Cash Desk Manager

Royal Caribbean Group; España; On-site; PHP 2,640,000 - 3,520,000; Full time

Job summary

Royal Caribbean Group seeks a Casino Cashiering Supervisor to oversee the cashiering team aboard our ships, ensuring courteous and professional service to guests. You will supervise cash handling activities and coordinate daily operations to maintain accuracy and efficiency.

The role requires strong supervisory experience, excellent guest service, and the ability to manage an international crew, train staff, and enforce policy compliance while resolving guest issues promptly.

Qualifications

• Supervisory cash handling experience in a guest-facing environment.
• Proven customer service skills with guests in a professional manner.
• Able to communicate tactfully with guests, department heads and crew.
• Ability to count chips and currency quickly and accurately.
• Operates coin counters, chip mechanisms, and 10-key adding machine.
• Basic math for cash, coin counting and reconciliations.
• Learns and applies policies related to HR functions.
• Able to supervise an international team of cashiers and motivate staff.
• Uses disciplinary action processes through coaching and counseling when needed.
• Proficient with computers, Internet, Excel and Word.

Responsibilities

• Supervises and coordinates casino cashiering staff and activities.
• Ensures courteous and professional service to guests.
• Counts cash and chips accurately and reconciles daily reports.
• Trains and develops cashiers; implements discipline when required.

Skills

Cash handling supervision

Customer service

Communication skills

Team leadership

Problem resolution

Math accuracy

Disciplinary actions

Computer literacy

Education

High school diploma or equivalent

Tools

Excel

Word

Job description

Supervises and coordinates the activities of the Casino cashiering function and the employees engaged in providing courteous and professional service to guests.

Hiring Requirements:

• One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to count chips and paper currency quickly and accurately.
• Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment.
• Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.
• Ability to learn and utilize knowledge of policies and practices involved in the human resources function.
• Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.
• Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Thorough working knowledge of computers, internet access, and the ability to navigate within a variety software packages such as Excel, and Word.
• Completion of high school or basic education equivalency preferred.
• "Recognize and possess the ability to count coins and paper currency in US Dollars quickly and accurately".