Cash Collections Lead

Maersk Global Service Centres Philippines Limited; Pasig; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Maersk Global Service Centres Philippines Limited seeks a senior Cash Collections Lead to drive end-to-end Accounts Receivable across the region. You will oversee billing, credit, posting, reconciliation, collections, and disputes, ensuring cash flow accuracy and strong governance.

The role requires 7+ years in OTC/AR with deep credit management, collections, and pre-legal processes, plus experience leading automation initiatives and ERP enhancements like SAP/S4HANA.

Qualifications

• Post-qualification experience of 7+ years in OTC/AR operations.
• Expertise in credit management, collections, disputes, cash application, and pre-legal processes.
• Strong working capital management and internal controls knowledge.
• Experience leading automation or finance transformation initiatives.

Responsibilities

• E2E AR execution oversight across billing, credit, posting, reconciliation, collections, disputes, refunds.
• Guide OTC procedures to ensure compliance and consistency.
• Manage risks and maintain robust internal controls across OTC.
• Improve customer payment behavior and governance of terms.
• Monitor regional OTC KPIs and support issue resolution.
• Stakeholder management across non-finance functions.
• Ensure accurate cash flow forecasts and collections performance.
• Lead OTC projects with timely delivery and strategic alignment.
• Drive pre-legal collections performance and case turnaround.

Skills

AR leadership

Credit governance

Collections management

Financial analytics

Stakeholder management

Problem solving

Process improvement

Education

Bachelor's or Master's degree in Finance/Accounting

Tools

SAP / SAP S4HANA

Job description

NA

The Cash Collections Lead is responsible for ensuring efficient, accurate, and timely execution of the Order-to-Cash (OTC) process across the Region, covering billing, credit management, collections, disputes, posting, reconciliation, refunds, and pre-legal collections.

This role secures compliant, high-quality Accounts Receivable (AR) performance, protects cash flow, and strengthens financial discipline by actively managing customer credit exposure and payment behavior. The incumbent plays a critical role in optimizing Net Working Capital, improving collections efficiency, and ensuring robust governance and control adherence across Regional OTC processes.

As an integrated part of Regional Finance Leadership, the Regional AR FCO drives standardization, automation, and global program deployments, ensuring consistent execution and operational excellence across the Region.

Key Responsibilities

• E2E oversight of AR execution across billing, credit, posting, reconciliation, collections, disputes, refunds
• Provide expert guidance on OTC procedures and policies to ensure compliance and consistency.
• Manage financial risks and maintain robust internal controls across OTC processes.
• Customer payment behavior improvement and term governance
• Monitor OTC Performance KPIs at a Regional level, facilitate problem-solving and support resolution of complex issues, including those within execution COE-managed processes.
• Stakeholder management across non-finance functions
• Ensuring accurate and timely cash flow forecasts and collections performance
• Lead and coordinate OTC projects, ensuring timely delivery and alignment with strategic objectives.
• Pre-legal collections performance and case turnaround time

Education & Experience

• Bachelors / Master’s degree in Finance, Accounting, or related field.
• Minimum 7+ years of post-qualification experience with strong exposure to OTC / Accounts Receivable operations.
• Deep expertise in credit management, collections, dispute resolution, cash application, and pre-legal processes.
• Strong knowledge of working capital management and internal control frameworks.
• Experience leading or coordinating automation, system enhancements, or finance transformation initiatives.
• Familiarity with ERP systems (SAP/S4HANA or equivalent) preferred.

Key Skills

• Strong operational leadership capability within AR and collections environment.
• Deep understanding of credit governance, AR controls, and audit requirements.
• Strong analytical capability and decision-intelligence mindset.
• Upstream and downstream process knowledge across finance operations.
• Strong stakeholder management and influencing skills across matrix organization.
• Ability to lead teams through continuous improvement and transformation.
• Strong collaboration skills across finance and commercial teams.
• High integrity and governance mindset.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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