Car Tint Installer

Nissan Commonwealth, Inc.; Tabang; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading automotive company in Bulacan seeks a Warranty Processor to manage warranty claims and tool inventory. The ideal candidate will ensure efficient processing of claims, maintain proper documentation, and provide exceptional service to customers. Responsibilities include coordinating with various teams and ensuring compliance with company standards. Candidates should possess strong knowledge of warranty procedures and excellent communication skills. Join a dynamic team driven by operational excellence.

Qualifications

• Ability to process warranty claims efficiently.
• Strong communication skills to liaise with various stakeholders.
• Capacity to maintain records accurately.

Responsibilities

• Administer warranty claims ensuring customer satisfaction.
• Prepare and maintain warranty documents.
• Coordinate with accounting for claim settlements.
• Conduct tool inventory and maintain safety protocols.

Skills

Knowledge of warranty procedures

Attention to detail

Customer service skills

Knowledge of automotive systems

Tools

YANA (NCWs Dealer Management System)

NIMS (Nissan Integrated Management System)

NML Box (NPIs official email)

Job description

Job Objectives – Warranty Processor

• Administer all agreed warranty claims, ensuring that all necessary documentation and parts for return are processed in line with vehicle warranty procedures while maintaining customer satisfaction at all times.
• Establish and employ standard operating procedures for preparing, keeping records, and submitting warranty claims to Nissan Philippines Inc. and/or authorized suppliers, and reconcile them accordingly.
• Sustain a 100 percent approval rate achievement and credited payment settlement by Nissan Philippines Inc.

Administrative and System

• Act as the primary liaison between Nissan Philippines Inc. and Nissan Commonwealth, Inc. regarding customer warranty claims.
• Maintain knowledge of various warranty programs such as recalls, repairs, safety notices, and technical bulletins.
• Prepare and maintain all warranty documents according to distributor and manufacturer requirements.
• Serve as the primary resource for administering and applying customer warranties, including facilitating valid warranty claims and rejecting non‑valid or out‑of‑warranty claims.
• Monitor and coordinate with accounting and audit teams to ensure all claims are settled accordingly.
• Perform the duties of Aftersales Training Coordinator.
• Carry out other related duties as may be required by the immediate supervisor to achieve work and quality objectives.

Operative and Process

• Be knowledgeable in YANA (NCWs Dealer Management System), NIMS (Nissan Integrated Management System), and NML Box (NPIs official email).
• Manage all claim‑related details, including submission of required documentation, compliance with additional information requests, returning and disposing of used parts, inventory of used parts, and ensuring payment.
• Review and process warranty claims, procure replacement parts, and track service work.
• Prepare, record, and submit warranty claims to Nissan Philippines Inc. and/or authorized suppliers and reconcile them accordingly.

Detailed Job Description

• Be stationed in the front office during the first hour of operations to assist in the Service Reception Area in accommodating customers.
• Perform tests on automotive systems, analyze results, identify and document defects, and coordinate with NPI development teams to troubleshoot and resolve issues.
• Assist customers from reception to the service workshop up to the delivery section.
• Conduct actual test drives with customers to establish and duplicate reported issues prior to vehicle RO creation.
• Handle VSD customers orientation before releasing newly sold vehicles.
• Create and conduct regular technical training for service technicians and monitor progress through evaluation examinations.

Job Objectives – Tool Keeper

• Ensure the systematic safekeeping, issuance, and monitoring of all workshop tools and equipment, maintaining accuracy, availability, and proper condition at all times.
• Support efficient workshop operations by upholding Nissan’s standards of safety, compliance, and operational excellence through effective tool management and control.

Tool Management & Inventory

• Maintain accurate inventory of all tools, special service tools (SSTs), and workshop equipment.
• Issue and receive tools from technicians following proper procedures.
• Conduct regular inventory checks and audits to prevent loss or misplacement.

Maintenance & Calibration

• Ensure tools are clean, functional, and properly stored after each use.
• Arrange calibration, repair, or replacement of damaged or worn‑out tools in coordination with the Service Manager.
• Keep records of calibration schedules and certifications for special tools.
• Ensure compliance with Nissan’s prescribed tool maintenance standards.

Workshop Support & Compliance

• Coordinate with Nissan headquarters for new tool requisitions, special tool campaigns, or updates.
• Support workshop technicians by promptly providing required tools for repair jobs.
• Ensure tools meet Nissan’s safety, quality, and technical standards before use.
• Enforce workshop safety protocols related to tool handling and storage.

Reporting & Documentation

• Prepare and submit regular reports on tool inventory, shortages, breakages, and usage trends.
• Document all tool transactions (issuance, return, repair, loss) in both manual and digital logs.
• Assist in audits conducted by Nissan auditors or dealer management regarding workshop tools.