Warranty Processor/Tool keeper

Nissan Commonwealth, Inc.; Bulacan; On-site; PHP 279,000 - 390,600; Full time

Job summary

An automotive excellence provider in Bulacan seeks a Warranty Processor/Tool Keeper to manage warranty claims and ensure tool availability and compliance. Duties include administering warranty claims, maintaining accurate tool inventories, and supporting workshop safety protocols. Candidates should possess attention to detail, knowledge of automotive systems, and effective inventory management skills. This role supports customer satisfaction and operational excellence.

Qualifications

• Experience with warranty claims processing.
• Knowledgeable in automotive systems testing and troubleshooting.
• Ability to maintain accurate tool inventory.

Responsibilities

• Administer warranty claims ensuring documentation and part returns.
• Liaison between Nissan Philippines and customers about warranty claims.
• Maintain clean and functional tools, arrange for repairs.

Skills

Attention to detail

Knowledge of automotive systems

Inventory management

Customer service

Analytical skills

Education

Automotive engineering or related field

Tools

YANA Dealer Management System

NIMS

NML Box

Job description

Warranty Processor/Tool Keeper at Nissan Commonwealth, Inc.

Warranty Processor

Job Objectives: (WARRANTY PROCESSOR)

• Administer all agreed warranty claims, ensuring that all necessary documentation and parts for return are processed in line with the vehicle warranty procedures and maintaining customer satisfaction at all times.
• Establish and employ the standard operating procedure for preparing, keeping records and submitting warranty claims to Nissan Philippines Inc. and/or authorized supplier and reconciling them accordingly.
• Sustainability of 100 percent approval rate achievement and credited payment settlement by Nissan Philippines Inc.

Duties and Responsibilities

• Act as the primary liaison person between Nissan Philippines Inc. and Nissan Commonwealth, Inc. regarding customer warranty claims.
• Maintain knowledge of various warranty programs such as recall, repair, safety notices, and technical bulletins.
• Prepare and maintain all warranty documents according to distributor and manufacturer requirements.
• Be the primary resource for the department on the administration and application of the customers warranty which means facilitating warranty claims of customers which may also mean rejection of non-valid/out-of-warranty claims.
• Monitor and coordinate with accounting and audit to ensure all claims are settled accordingly.
• Perform the duties of Aftersales Training Coordinator.
• Carry out other related duties as may be required by the immediate supervisor in attaining target work and quality objectives.
• Be knowledgeable in YANA (NCWs Dealer Management System), NIMS (Nissan Integrated Management System), and NML Box (NPIs official email).
• Responsible for all the details that filing claims entails such as submitting the required documentation, complying with further information, returning and disposing of used parts, inventory of used parts, and ensuring payment.
• Review and process warranty claims, procure replacement parts, and track service work.
• Prepares, records, and submits warranty claims to Nissan Philippines Inc. and/or authorized supplier and reconciles them accordingly.
• To be stationed in the front office during 1st hour of operations to assist in the Service Reception Area in accommodating customers.
• Perform tests on automotive systems and analyze results. Identify and document defects in automotive systems. Work with NPI development teams to troubleshoot and resolve defects.
• Extend assistance in moving the customers from reception to the service workshop up to the delivery section.
• Conduct actual test drives with the concerned customers to establish and duplicate raised issues before vehicle RO creation.
• Handle VSDs customers orientation before releasing their newly sold vehicles releasing.
• Create, conduct to establish regular technical training for service technicians and monitor progress results through evaluation examination regularly.

Tool Keeper

Job Objectives: (TOOL KEEPER)

To ensure the systematic safekeeping, issuance, and monitoring of all workshop tools and equipment, maintaining their accuracy, availability, and proper condition at all times. The role aims to support efficient workshop operations by upholding Nissans standards of safety, compliance, and operational excellence through effective tool management and control.

Tool Management & Inventory

• Maintain accurate inventory of all tools, special service tools (SSTs), and workshop equipment.
• Issue and receive tools from technicians following proper procedures.
• Conduct regular inventory checks and audits to prevent loss or misplacement.

Maintenance & Calibration

• Ensure tools are clean, functional, and stored properly after each use.
• Arrange for calibration, repair, or replacement of damaged or worn-out tools in coordination with the Service Manager.
• Keeps records of calibration schedules and certifications for special tools.
• Ensure compliance with Nissans prescribed tool maintenance standards.

Workshop Support & Compliance

• Coordinate with Nissan headquarters for new tool requisitions, special tool campaigns, or updates.
• Support workshop technicians by promptly providing the required tools for repair jobs.
• Ensure tools meet Nissans safety, quality, and technical standards before use.
• Enforce workshop safety protocols related to tool handling and storage.

Reporting & Documentation

• Prepare and submit regular reports on tool inventory, shortages, breakages, and usage trends.
• Document all tool transactions (issuance, return, repair, loss) in both manual and digital logs.
• Assist in audits conducted by Nissan auditors or dealer management regarding workshop tools.