Canteen Operations Supervisor | Guest Experience & Profitability

Private Advertiser; Makati; On-site; PHP 357,000 - 469,000; Full time

Job summary

Private Advertiser is seeking a Restaurant Supervisor in Metro Manila to oversee store operations, ensure policy compliance, and drive sales and profitability. You will supervise quality of food and service, coordinate stations, and orient new staff for a smooth workflow.

The role requires strong leadership, customer service focus, and the ability to address escalated guest concerns while ensuring compliance with local regulations and proper cash handling.

Qualifications

• Experience supervising restaurant staff and operations.
• Ability to monitor inventory and ensure stock levels.
• Strong focus on guest service and handling escalated complaints.
• Knowledge of local health and safety regulations.

Responsibilities

• Supervise quality of food and service at all times
• Supervise the line-up of store staff to ensure proper operational flow in the kitchen and dining stations
• Coordinate all stations and ensure smooth workflow
• Ensure new staff members are properly oriented
• Supervise employee performance and provide reports and recommendations regarding training, motivation, promotion, or discipline
• Monitor stock levels and inventory of all restaurant items
• Ensure sales and cash are properly handled and remitted to management
• Demonstrate care to customers by ensuring they have a great dining experience
• Handle escalated guest complaints
• Ensure the restaurant complies with local and national legal requirements and permits
• Analyze, plan, and recommend to upper management regarding restaurant's performance, sales, and profitability

Skills

Staff supervision

Guest service

Policy compliance

Sales focused

Job description

Private Advertiser is seeking a Restaurant Supervisor in Metro Manila to oversee store operations, ensure policy compliance, and drive sales and profitability. You will supervise quality of food and service, coordinate stations, and orient new staff for a smooth workflow.

The role requires strong leadership, customer service focus, and the ability to address escalated guest concerns while ensuring compliance with local regulations and proper cash handling.