Campaign Training & QA Expert: Elevate Campaign Quality

FGC+; Davao City; Presencial; PHP 350.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Day 1 HMO

Competitive pay including incentives

Onsite medical support

Employee Engagement Events

Employee Referral Program

Skills, training for personal and专业发展

Descripción de la vacante

FGC+ in the Philippines is seeking a Campaign Training Specialist to support Training and Operations, ensuring campaign readiness and continuous improvement through QA, onboarding, and coaching.

You will report to Operations leadership and own end-to-end training across multiple campaigns, developing materials and tracking impact.

The role emphasizes a hands-on approach, collaboration with SMEs and clients, and a commitment to growth and learning.

Formación

• 2+ years of training experience in BPO/outsourcing.
• Experience in Quality Assurance and performance evaluation.
• Medical Billing experience is a plus!
• Strong understanding of operations and end-to-end campaign workflows.
• Strong facilitation, communication, and presentation skills.
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel).
• Ability to manage multiple campaigns and priorities effectively.
• Strong collaboration skills with Operations and cross-functional teams.
• Detail-oriented, organized, and data-driven.
• Demonstrates initiative, ownership, and continuous improvement mindset.
• Positive attitude and strong interpersonal skills.
• Familiarity with interactive and adult learning methodologies.

Responsabilidades

• Deliver onboarding, upskilling, cross-training, and refresher sessions aligned with operational KPIs.
• Identify training needs and performance gaps using QA results, operational data, and stakeholder feedback.
• Develop and maintain training materials, manuals, job aids, and knowledge bases per campaign.
• Assist with QA calibration and monitoring to identify training gaps and provide actionable recommendations.
• Support Operations by addressing performance trends, risks, and quality issues.
• Collaborate with Operations Managers, Team Leads, SMEs, and clients to ensure campaign success.
• Track training effectiveness and follow up on improvement plans.
• Manage multiple campaigns efficiently while adapting to changes and updates.

Conocimientos

Training

Quality Assurance

Facilitation & Presentation

Communication

Data-driven

Cross-functional collaboration

Herramientas

MS Office

Descripción del empleo

FGC+ in the Philippines is seeking a Campaign Training Specialist to support Training and Operations, ensuring campaign readiness and continuous improvement through QA, onboarding, and coaching.

You will report to Operations leadership and own end-to-end training across multiple campaigns, developing materials and tracking impact.

The role emphasizes a hands-on approach, collaboration with SMEs and clients, and a commitment to growth and learning.