Call Center Training & Development Specialist

Bluehost; Philippines; On-site; PHP 350,000 - 520,000; Full time

Benefits offered by this job

HMO benefits – 200k MBL with two free

Punctuality Bonus

Generous Vacation policy

Affinity groups (20+)

Career growth opportunities

Job summary

Bluehost is seeking an experienced Training & Development professional in the Philippines to lead corporate learning initiatives. You will design and deliver instructor-led and blended training, develop materials, and analyze needs to continuously enhance learning programs.

Ideal candidates bring 2–3+ years in corporate training, strong facilitation skills, and a track record of coaching and improving performance.

Qualifications

• At least 2–3+ years of proven experience in corporate learning, training, or learning and development.
• Experience facilitating instructor-led training, preferably in a BPO, technology, SaaS, customer service, or other fast-paced environment.
• Strong knowledge of adult learning principles, training facilitation, Training Needs Analysis, Gap Analysis, and performance development.
• Proven ability to develop training modules, learning materials, presentations, infodocs, handouts, and job aids.
• Excellent presentation, verbal, and written communication skills, with the ability to engage diverse audiences and build strong relationships.
• Demonstrated ability to train, mentor, motivate, coach, and provide actionable feedback.
• Strong analytical, organizational, time management, and problem-solving skills.
• Ability to manage multiple priorities, work independently, and adapt quickly to changing business needs.
• Experience with Microsoft Office (Word, Excel, PowerPoint) and familiarity with Visio and Google Workspace is preferred.
• Experience with LMS, virtual training platforms, or other learning technologies is preferred.
• Experience supporting training programs across multiple teams, sites, brands, or business units is preferred.
• Experience in BPO, technology, SaaS, web hosting, software, or customer service industry is preferred.
• Experience using performance data to identify learning gaps and evaluate training effectiveness is preferred.
• Familiarity with AI-enabled learning tools and emerging learning technologies is preferred.

Responsibilities

• Facilitate new hire, onboarding, product, systems, process, and specialty training programs.
• Deliver engaging instructor-led and blended learning experiences using adult learning best practices.
• Develop, update, and improve training modules, presentations, facilitator guides, infodocs, handouts, job aids, and other learning materials.
• Participate in Training Needs Analysis, Gap Analysis, Performance Development, and other learning initiatives.
• Evaluate learner performance and training effectiveness using assessments, feedback, and performance data.
• Provide coaching, mentoring, motivation, and actionable feedback to support learner success.
• Partner with Operations, Human Resources, Workforce Management, Quality, and other stakeholders to identify training needs and support business requirements.
• Coordinate training schedules, resources, learner records, and other activities required for successful training delivery.
• Monitor live or recorded customer interactions, when applicable, and provide actionable developmental feedback.
• Continuously identify opportunities to improve learning programs based on learner needs, performance data, and business priorities.

Skills

Adult learning principles

Training facilitation

Coaching & mentoring

Verbal communication

Written communication

Time management

Analytical skills

Independent work

Tools

LMS

Google Workspace

Visio

MS Office

Virtual training platforms

Job description

Bluehost is seeking an experienced Training & Development professional in the Philippines to lead corporate learning initiatives. You will design and deliver instructor-led and blended training, develop materials, and analyze needs to continuously enhance learning programs.

Ideal candidates bring 2–3+ years in corporate training, strong facilitation skills, and a track record of coaching and improving performance.