Call Center Representative with 6 months exp!

Neksjob Philippines; Pampanga; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking a Customer Service Representative to assist customers via phone, email, and chat. You will address inquiries, provide product information, and resolve technical issues with a focus on clear communication and customer satisfaction.

Join a team that values strong listening skills, basic computer proficiency, and the ability to handle inquiries across multiple channels in a fast-paced environment.

Qualifications

• At least 6 months call center experience.
• Strong communication and active listening abilities.
• Basic computer proficiency and ability to navigate systems.

Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Skills

Call center exp

Multichannel support

Communication skills

Job description

Call Center Representative with 6 months exp!

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Join our team as a Customer Service Representative! You’ll assist customers via phone, email, and chat by addressing inquiries, providing product information, and resolving technical issues. We’re looking for individuals with excellent communication skills, strong listening abilities, and basic computer proficiency.

Main Responsibilities

Manage inbound calls and assist customers with account details, product inquiries, and order updates.

Clearly communicate company policies, available services, and account options to customers.

Assess customer concerns and provide effective troubleshooting in a professional and composed manner.

Resolve issues efficiently, with a focus on achieving first-contact resolution.

Keep customer records updated and ensure all interactions and account changes are properly documented.

Qualifications

At least 6 months call center experience

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