Call Center Representative | Onsite | Makati | Night Shift

Emapta; Makati; On-site; PHP 300,000 - 450,000; Full time

Benefits offered by this job

Night differential pay

HMO coverage

Gym access

Salary advance program

Upskilling via Emapta Academy

Global exposure

Job summary

Emapta is recruiting a Call Center Representative to become the first point of contact for patients, guiding them to access quality healthcare. The role involves handling high-volume inbound calls, scheduling appointments, and verifying insurance details in a fast-paced, supportive environment.

Night shifts at the Makati onsite facility with competitive benefits and opportunities for growth within a global healthcare-focused team. English proficiency and patient-facing experience are essential.

Qualifications

• 1 to 3 years relevant work experience.
• Healthcare experience preferred.
• Knowledge of medical insurance PPO and HMO plans.
• Excellent written and verbal English communication skills.
• Strong customer service and patient engagement skills.
• Typing speed of at least 55 words per minute.
• Strong attention to detail, organizational, and multitasking skills.
• Warm, professional, and patient-focused phone manner.
• Team-oriented with strong problem-solving skills.

Responsibilities

• Answer high-volume inbound patient calls in a professional and friendly manner.
• Schedule, reschedule, and confirm patient appointments accurately.
• Respond to patient inquiries regarding services, providers, and clinic locations.
• Verify patient insurance information, including PPO and HMO plans.
• Provide clear, compassionate, and accurate assistance to patients.
• Accurately document patient information in the EMR system.
• Coordinate with clinic staff to support efficient appointment scheduling.
• Deliver exceptional customer service while maintaining professionalism in every interaction.

Skills

Customer service

English proficiency

Call handling

Typing 55 wpm

CRM software

Tools

CRM software

Microsoft Excel

Job description

Empower Patients with Compassionate Support in Telehealth

Exceptional healthcare begins with a positive patient experience, and every conversation plays a vital role. As a Call Center Representative, you'll become the trusted first point of contact for patients, helping them access quality healthcare with confidence and ease. Support a respected U.S. healthcare organization while building a long-term global career with Emapta, where top 1% talent thrives through meaningful work, professional growth, and work-life balance.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Makati
• Shift: Night Shift, Consecutive Off (Thursday & Friday)

Benefits

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 1 to 3 years of relevant work experience
• Previous healthcare experience is strongly preferred
• Knowledge of medical insurance, including PPO and HMO plans, is highly desirable
• Excellent written and verbal English communication skills
• Strong customer service and patient engagement skills
• Ability to handle a high volume of inbound calls while remaining calm under pressure
• Typing speed of at least 55 words per minute
• Strong attention to detail, organizational, and multitasking skills
• Ability to work efficiently in a fast-paced environmentWarm, professional, and patient-focused phone manner
• Team-oriented with strong problem-solving skills
• Dependable, motivated, and committed to delivering quality service

Technical Skills

• Proficiency in any CRM software
• Working knowledge of Microsoft Excel

Responsibilities

• Answer high-volume inbound patient calls in a professional and friendly manner
• Schedule, reschedule, and confirm patient appointments accurately
• Respond to patient inquiries regarding services, providers, and clinic locations
• Verify patient insurance information, including PPO and HMO plans
• Provide clear, compassionate, and accurate assistance to patients
• Accurately document patient information in the electronic medical record (EMR) system
• Coordinate with clinic staff to support efficient appointment scheduling
• Deliver exceptional customer service while maintaining professionalism in every interaction

About the Client

Our client is an established U.S.-based healthcare organization dedicated to making high-quality medical care more accessible through convenient in-person and virtual services. Recognized for delivering comprehensive primary, urgent, and specialty care, the organization has built a strong reputation for clinical excellence, patient-centered service, and continuous innovation. Backed by experienced healthcare professionals and a commitment to improving community wellness, it continues to expand its reach while providing compassionate, accessible, and integrated healthcare experiences for thousands of patients.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.