Call Center Representative - MOA | Pasay Site!

Work Avenue and Business Solutions Incorporated; Pasay; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is hiring Call Center Representatives for our Travel & Hospitality account in Pasay. This onsite role requires handling inquiries, reservations, and concerns with strong customer service.

No prior call center experience is required, and you must be able to work shifting schedules, weekends, and holidays. Ideal candidates have at least a high school diploma and English at B2 level, plus solid verbal and written communication skills and a

Qualifications

• High School or Senior High School graduate.
• No call center experience required.
• English at least B2 level.
• Strong verbal and written communication.
• Willing to work onsite in Pasay and on shifting schedules.
• Customer-service oriented and eager to learn.

Responsibilities

• Handle customer inquiries and concerns related to travel and hospitality services.
• Assist customers with reservations, bookings, changes, and requests.
• Provide accurate information about products and services.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions and update account information.
• Follow company policies, procedures, and quality standards.
• Maintain a professional and customer-focused approach during every interaction.

Skills

B2 English

Verbal communication

Written communication

Customer service

Willing to learn

Onsite in Pasay

Shift work

No experience required

Education

High School Diploma

Job description

We are looking for motivated and customer-focused Call Center Representatives to join our Travel & Hospitality account in Pasay. The role involves assisting customers with travel-related inquiries, reservations, requests, and concerns through effective communication and quality customer service. This is an onsite position, and no prior call center experience is required.

Qualifications

• High School Graduate or Senior High School Graduate

• No call center experience required

• At least B2 level of English communication skills

• Good verbal and written communication skills

• Customer-service oriented and willing to learn

• Willing to work onsite in Pasay

• Willing to work on shifting schedules, weekends, and holidays

Key Responsibilities

• Handle customer inquiries and concerns related to travel and hospitality services

• Assist customers with reservations, bookings, changes, and requests

• Provide accurate information about products and services

• Resolve customer concerns professionally and efficiently

• Document customer interactions and update account information

• Follow company policies, procedures, and quality standards

• Maintain a professional and customer-focused approach during every interaction