Call Center Associate (with or without experience)

HealthyBOS | A Knack RCM Company; Tangob; On-site; PHP 167,000 - 234,000; Full time

Job summary

HealthyBOS | A Knack RCM Company in the Philippines (Batangas) is seeking a detail-oriented administrative professional to support patient document processing and records management.

The role involves securing documents, reviewing records per guidelines, and coordinating with medical staff, insurers, and patients to ensure smooth claims and timely responses. Fresh graduates are encouraged to apply; training provided.

Qualifications

• Fresh graduates encouraged to apply.
• 0–6 months Call center or BPO experience.
• Strong communication skills required.
• Knowledge of customer service programs and databases.
• Must demonstrate strong analytical thinking skills.
• Should possess strong problem-solving skills and the ability to make sound judgment calls.
• Superior organizational and time management skills.
• Ability to identify challenges and recommend process improvements.
• Proficient in critical thinking and conflict resolution.

Responsibilities

• Secures patient documents from medical providers or their offices.
• Reviews patient records following a preset guideline.
• Retrieves & stores patient documents to and from databases.
• Coordinates with medical staff in providers’ offices for any urgent needs.
• Coordinates with patients for immediate needs concerning orders for medical supplies.
• Verifies insurance benefits and eligibility via providers portal or by calling to ensure claims will be processed smoothly.
• Process pre-authorization requirements as mandated by the insurance.
• Make phone calls to doctor’s office, insurance companies and patients as necessary.
• Other duties as assigned.

Skills

Call center experience / BPO

Strong communication

Analytical thinking

Problem solving

Time management

Organizational skills

Conflict resolution

Customer service knowledge

Databases familiarity

Tools

Windows

MS Word

MS Excel

Job description

Job description:

Fresh Graduate are encourage to apply

Job Responsibility:

• Secures patient documents from medical providers or their offices
• Reviews patient records following a preset guideline
• Retrieves & stores patient documents to and from databases
• Coordinates with medical staff in providers’ offices for any urgent needs
• about document requests
• Coordinates with patients for any immediate needs concerning orders for medical supplies
• Verifies insurance benefits and eligibility via providers portal or by calling to ensure claims will be processed smoothly
• Process pre-authorization requirements as mandated by the insurance
• Make phone calls to doctor’s office, insurance companies and patients as necessary
• Other duties as assigned

Experience / Skills:

• At least 0 - 6 months Call center or BPO experience
• Knowledge of Windows application, Microsoft Word and Excel, or similar software applications, proficiency preferred
• Strong communication skills required
• Knowledge of customer service programs and databases
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgment calls
• Superior organizational and time management skills
• Ability to identify challenges, underlying issues and make recommendations for process improvement
• Proficient in critical thinking skills, and conflict resolution