Call Center Analyst

NTT DATA, Inc.; Hinoba-an; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Equipment provided

Paid training

Medical, vision, and dental benefits

RRSP options

Night shift allowance

Job summary

NTT DATA, Inc. in the Philippines seeks an entry-level outbound sales professional to engage Canada-based customers and promote telecom products and services.

You will drive revenue through consultative selling, handle high-volume calls, and maintain CRM records while meeting daily targets. This role operates in a night shift aligned to North American time zones and requires strong communication and a customer-centric mindset.

Qualifications

• Graduate with 3–5 years in BPO or sales.
• Excellent verbal and written English communication.
• Strong persuasion and customer empathy.
• Ability to meet daily sales targets.
• Familiarity with CRM systems.

Responsibilities

• Make high-volume outbound calls to Canada-based customers.
• Promote telecom plans, upgrades, bundles, and retention offers.
• Identify needs and recommend tailored solutions.
• Achieve daily, weekly, and monthly sales targets.
• Maintain accurate CRM records and ensure quality interactions.
• Ensure compliance with scripts and process standards.
• Deliver excellent customer experience while driving revenue.

Skills

Strong communication

Sales mindset

Active listening

Resilience

CRM handling

Outbound calling

Education

Bachelor's degree

Tools

CRM

Job description

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Job description:

Customer Sales Executive : About NTT DATA:

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We’re glad you asked!

• All equipment required for you to be successful in your role
• Virtual paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short- and Long-Term Disability options
• Rewards and Recognition programs
• Internal career advancement opportunities

Work Schedule & Benefits:

• Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
• Working Hours: 10 hours per shift (including breaks as per company policy)
• Work Mode: 100% Work from Office
• Transportation: Company-provided pick-up and drop facility (for night shifts)

Role Summary:

Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.

Key Responsibilities:

• Make high-volume outbound calls to prospective and existing customers
• Promote telecom products (plans, upgrades, bundles, retention offers)
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly, and monthly sales targets
• Handle objections and rejections professionally
• Maintain accurate CRM records (calls, conversions, follow-ups)
• Ensure compliance with scripts, quality, and process standards
• Deliver strong customer experience while maximizing revenue

Required Skills:

• Strong communication with neutral/clear English accent
• Sales mindset with persuasive ability
• Active listening and customer empathy
• Resilience and ability to handle rejection
• Basic system/CRM handling

Eligibility:

• Graduate (flexible based on communication skills)
• 3-5 years of experience (BPO/sales preferred)

Job Segment:

Call Center, CRM, Telecom, Telecommunications, Sales, Technology