Call Center Agent: Inbound/Outbound Expert + Bonuses

Neksjob Philippines; Mandaluyong; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Performance incentives

Training & career development

Supportive environment

Career advancement

Benefits per policy

Job summary

Neksjob Philippines in Mandaluyong is seeking an experienced Call Center Agent to join our on-site team. The ideal candidate will handle inbound and outbound calls, resolve customer inquiries, and provide accurate information with a professional demeanor.

We value strong communication, problem-solving, and the ability to work under pressure, including shifting schedules. Training and development opportunities are available along with performance incentives.

Qualifications

• 1–2 years in call center or customer service
• Excellent verbal and written communication
• Customer-focused with a professional attitude
• Familiarity with CRM/call center tools

Responsibilities

• Handle inbound and outbound customer calls professionally
• Address inquiries, concerns, and requests
• Resolve issues promptly with a positive attitude
• Provide accurate information on products, services, policies
• Document interactions in the company system
• Meet team performance targets
• Escalate complex issues as needed

Skills

Verbal & written communication

Customer service mindset

Problem solving

Time management

Multitasking

Work under pressure

Education

High School diploma

Tools

CRM systems

Ticketing systems

Job description

Neksjob Philippines in Mandaluyong is seeking an experienced Call Center Agent to join our on-site team. The ideal candidate will handle inbound and outbound calls, resolve customer inquiries, and provide accurate information with a professional demeanor.

We value strong communication, problem-solving, and the ability to work under pressure, including shifting schedules. Training and development opportunities are available along with performance incentives.