Call Center Agent | 30K Monthly Salary Package + HMO on Day 1

Neksjob Philippines; Misamis Oriental; On-site; PHP 285,000 - 385,000; Full time

Benefits offered by this job

HMO on Day 1

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking a Customer Support Representative to assist clients via phone, email and live chat. You will clarify product details, troubleshoot service problems, and ensure every customer feels valued.

The role requires strong verbal communication, active listening, and basic computer skills; duties include handling inbound calls, explaining policies, resolving issues on first contact, and maintaining accurate records.

Qualifications

• At least 6 months call center experience.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Computer literacy

Job description

Call Center Agent | 30K Monthly Salary Package + HMO on Day 1

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

We are looking for a Customer Support Representative to assist clients via phone, email, and live chat. In this role, you will clarify product details, troubleshoot service problems, and make sure every customer feels valued. The right candidate will possess strong verbal communication, active listening skills, and proficiency in basic computer use.

Main Responsibilities

Handle inbound phone calls regarding account details, product information, and order updates.

Explain company policies, service offerings, and account options clearly to clients.

Analyze and troubleshoot customer issues in a calm, professional manner.

Resolve concerns promptly, aiming to fix issues on the initial contact.

Maintain clean and accurate records of all customer interactions and account changes.

Qualifications

At least 6 months call center experience