Butler

New World Makati Hotel; Makati; On-site; PHP 335,000 - 670,000; Full time

Job summary

New World Makati Hotel seeks a Butler to deliver exceptional and personalized food and beverage service to VIPs and Residence Club guests, maintaining a high standard of guest experience.

The role emphasizes discretion, proactive service, and strong knowledge of beverages. A hospitality background is preferred, with the ability to handle diverse tasks and remain composed in busy environments.

Qualifications

• Excellent verbal communication and active listening.
• Customer-oriented with a calm, professional demeanor.
• Experience in luxury hospitality preferred.
• Ability to stand for long periods and perform physical tasks.

Responsibilities

• Deliver personalized food and beverage service to VIPs and Residence Club guests.
• Support Residence Club Officers by assisting with guest requests and errands.
• Maintain confidentiality and privacy of guests and documents.
• Uphold company policies and drive department efficiency.

Skills

Verbal communication

Active listening

Guest service

Interpersonal skills

Discretion

Teamwork

Education

Bachelor's in Hospitality

Job description

Job Description:

The Butler is responsible for delivering exceptional and personalized food and beverage service to VIPs, high-value guests, and Residence Club guests in accordance with the hotel's established service standards. This role focuses on creating memorable moments and enhancing the overall guest experience through attentive, discreet, and proactive service. The Butler also provides support to Residence Club Officers by assisting with guest requests, errands, and special requirements, ensuring that all needs are met promptly and efficiently. A strong knowledge of food and beverage offerings, including both alcoholic and non-alcoholic beverages, is essential to effectively anticipate and fulfill guest preferences.

The ideal candidate possesses excellent verbal communication and active listening skills, with a genuine commitment to delivering exceptional guest service. They are customer-oriented, adaptable, and able to work effectively with diverse teams while remaining calm and composed in high-pressure situations. The candidate should be capable of adjusting to different environments and managing a variety of tasks as required. A strong knowledge of food and beverage service, including alcoholic and non-alcoholic beverages, is essential. They should demonstrate a professional, welcoming, and engaging demeanor, supported by strong interpersonal skills and the ability to build positive relationships with guests. A degree in Hospitality Management or a related field is preferred, or an equivalent combination of education, training, and relevant experience. The individual must be able to perform the essential duties of the position, including prolonged standing, walking, lifting, and other physical requirements of the role, with or without reasonable accommodation. Previous experience as a Butler or in a similar guest-facing role within a luxury hospitality environment is preferred.

Other standard responsibilities

• Comply with the company policies
• Work within all pre-set budgetary limits
• Drive and contribute to the overall efficiency of the department
• Motivate and develop team members
• Maintain the confidentiality and privacy of any confidential documents, matters, and techniques
• Should model the Company’s culture at all times.
• Take on other tasks as may be necessary or required