Business System Analyst- Travel

American Express Global Business Travel; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Retirement programs

Parental leave & adoption assistance

Wellbeing resources

Travel perks

Job summary

American Express Global Business Travel is seeking a Business Systems Analyst in Manila to drive application testing across UI and API, validate bug fixes and new features, create and prioritize user stories, and support backlog management. The role demands strong travel industry experience, hands-on online booking tool knowledge, and keen analytical skills.

You will collaborate with development teams to deliver improvements.

Qualifications

• At least 3 years of Business Systems Analyst experience or the equivalent.
• Solid travel industry background.
• Hands-on experience with online booking tool.
• Demonstrated experience writing test cases and accomplishing QA/UAT testing.
• Proficiency in creating business documentation (BRDs, user stories, process maps, etc).
• Strong analytical and problem-solving skills with keen attention to details.
• Proficiency in Microsoft Office Suite, Confluence, JIRA and AI.
• Experience in GDS and Travel Industry.
• Excellent oral and written communication skills.
• Scheduling flexibility to support product releases.

Responsibilities

• Application testing (UI and API).
• Application validation for bug fixes and new functionality/enhancements.
• User story creation and prioritization.
• Assist with managing a product backlog.
• Attend internal meetings with collaborators for an array of projects and initiatives.
• Release planning.
• Incident management.
• Defining and recording guidelines.

Skills

Business Analysis

QA / UAT testing

Documentation

Confluence/JIRA

Microsoft Office

GDS

Travel Industry

Communication

Stakeholder Management

Tools

Confluence

JIRA

AI

Job description

What You Will Do

• Application testing (both front [UI] and back end [API])
• Application validation for bug fixes and new functionality/enhancements
• User story creation and prioritization
• Assist with managing a product backlog
• Attend internal meetings with collaborators for an array of projects and initiatives
• Release planning
• Incident management
• Defining and recording guidelines

What We Are Looking For

• At least 3 years of Business Systems Analyst experience or the equivalent
• Solid travel industry background
• Hands-on experience with online booking tool.
• Demonstrated experience writing test cases and accomplishing QA/UAT testing.
• Proficiency in creating business documentation (BRDs, user stories, process maps, etc).
• Strong Analytical and problem-solving skills with keen attention to details.
• Proficiency in Microsoft office suite, Confluence JIRA and AI
• Experience in GDS and Travel Industry
• Excellent oral and written communication skills
• Scheduling flexibility to support product releases
• Ability to work under minimal direction
• Comfortable working in a dynamic team environment
• Building and maintaining relationships with relevant support teams
• Loves to document!
• Passionate about exploring process improvements
• Working closely with a development team to bring new functionality to life

Location Manila, Philippines

The #TeamGBT Experience Work and life:

• Flexible benefits are tailored to each country and start the day you do.
• These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more! This role is for CWT, a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" You may be exactly the person we’re looking for!