Business Support Assistant - FR Parcel

Hammerjack Pty Ltd; Philippines; On-site; PHP 335,000 - 502,000; Full time

Job summary

DSV is seeking a logistics professional to support parcel services, air invoicing, and shipment registration across Asia and ROA regions. The role involves monitoring orders, coordinating with internal teams and external partners, and ensuring TMS and billing accuracy.

Ideal candidates hold a business degree, have freight forwarding exposure, and can communicate clearly with foreign counterparts. The position emphasizes attention to detail, multitasking, and process improvements in a shared

Qualifications

• Must be a graduate of a bachelor's degree in any Business Field.
• Has Background in the Freight Forwarding Industry. Knowing Air Operations is a plus.
• Communicates effectively (verbal and written).
• High attention to detail.
• Team Player.
• Can prioritize and manage multiple tasks.
• Good coordination skills and task/process oriented.
• Flexible and ability to work with minimal supervision.
• Confident in Speaking with Foreign Counterparts.
• Engages the team and others in the organization.
• Contributes to Process Improvement.
• Has experience in a Shared Service of the same industry.
• Understands Logistic and Freight Forwarding terms and is familiar with Shipping Documents.

Responsibilities

• PO's follow up. Proactive action with the Schenker branches to ensure TAT is respected.
• Daily monitoring and tracking of shipping orders within Carla-Update of statuses and milestones.
• Coordinate between internal parties and external vendors (Schenker, DHL, suppliers).
• First escalation and recovery assistance (Investigation).
• Ensure TMS compliance by origin and destination.
• Claims management.
• Reporting and Performance Analysis (DHL KAD).
• Registration and monitoring of shipments in CW1.

Skills

Effective communication

Attention to detail

Team player

Multitasking

Coordination skills

Self supervision

Cross-cultural communication

Process improvement

Freight forwarding knowledge

Shipping documents familiarity

Education

Bachelor's degree in Business/related field

Job description

Job Req Number: 126570

Time Type: Full Time

Parcel Handling Services

• PO's follow up. Proactive action with the Schenker branches (from cargo AVL to POD) to make sure that TAT will be respected
• Daily monitoring and tracking of shipping orders within Carla-Update of statuses, milestones, reason codes (QCT)and reconciliation for order management.
• Control of activities and coordination between internal parties (Schenker) and external (DHL, vendors, repair shops, suppliers)
• First escalation and recovery assistance (Investigation)
• Ensure TMS to be in full compliance by the origin and destination

Key Tasks & Deliverables

Parcel Services - Shipments orders, drop shipments* from AFI vendors, repair shops located in Asia and ROW*-Create shipments and edit labels (DHL+)

• Update Carla and SCM, Monitoring and tracking using my DHL+ application
• Claims management
• Reporting and Performance Analysis (DHL KAD)

Parcel Services - For export shipments out of Roissy and Singapore

• Follow up of shipments, checking and update
• Reconciliation in Carla and SCM, Monitoring and tracking
• Claims management
• Reporting and Performance Analysis (DHL KAD)

Air Invoicing

• Receiving and checking of DHL invoices vs agreed rates
• Dispute management and monitoring
• SGBS creates outgoing Invoices that Schenker FR will use to bill Air France Industries

Registration

• Shipment registration in CW1
• Monitoring and milestone update

Education And Skills

• Must be a graduate of a bachelor's degree in any Business Field
• Has Background in the Freight Forwarding Industry. Knowing Air Operations is a plus.
• Communicates effectively (verbal and written)
• High attention to detail
• Team Player
• Can prioritize and manage multiple tasks
• Good coordination skills and task/process oriented
• Flexible and ability to work with minimal supervision
• Confident in Speaking with Foreign Counterparts.
• Engages the team and others in the organization
• Contributes to Process Improvement
• Has experience in a Shared Service of the same industry
• Understands Logistic and Freight Forwarding terms and is familiar with Shipping Documents.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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