Business Support Assistant

Dsv Air & Sea SAU; Manila, Hinoba-an; On-site; PHP 279,000 - 446,000; Full time

Job summary

DSV – Global transport and logistics in Manila is seeking a Business Support Assistant to manage Air & Sea Support Rates Management activities, including uploading carrier rate sheets into the GPM/TANGO system. The role focuses on high-quality service, meeting KPIs for quality, timeliness, and productivity.

You will analyze rate cards, transform data into GPM/TANGO language in Excel, ensure data accuracy, and support the team leader in KPI achievement while complying with SOPs and QHSE standards.

Qualifications

• Background in freight forwarding or logistics is an advantage.
• Experience with rate management, tender processes is a plus.
• Proficient in MS Office (Outlook/Excel – intermediate to advanced).
• Strong attention to detail and data accuracy.

Responsibilities

• Review and analyse carrier rate cards to ensure clarity and correct categorisation.
• Arrange and transform carrier rate sheets to GPM/TANGO language in Excel.
• Upload carrier/client rate sheets including ocean rates, surcharges, and charges into the system.
• Ensure data input accuracy and prevent system errors.
• Communicate issues to Trade Lane Logistics Manager and suggest improvements.
• Propose process improvements based on identified challenges.
• Process and update workload allocations to meet KPIs.
• Follow SOPs for updating carrier rate sheets and applying special instructions.
• Report irregularities per SOP and Global KPIs.
• Notify Trade Lane Manager of discrepancies and escalate as needed.
• Maintain ServiceNow ticket statuses and close tickets accordingly.
• Contribute process improvement ideas during stand-ups and team discussions.
• Update nominated systems and trackers accurately and promptly.
• Support in report development per customer requirements.
• Respond promptly to related queries and ensure timely resolutions.
• Work under direction of Team Leader and align with DSV culture and values.
• Be a team player open to reassignment to different teams or hours.

Skills

Freight forwarding experience

Logistics knowledge

Tender management

Rate management

Sales experience

Data reporting

Education

Freight forwarding / logistics education

Tools

MS Office

Job description

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Position:

Surname / Name:

Department / Location:

MNL GBS - Business Support Services Air & Sea Support

Substitute:

Line Reporting:

Business Support Services Air & Sea Support Team Leader - RMT

Hiring Date:

TBD

Purpose of the role

New role

18.08.2026

The Business Support Assistant is responsible for managing Air & Sea Support Rates Management activities, including uploading all relevant carrier rate sheet into the GPM/TANGO system. This role focuses on maintaining the highest level of service quality while ensuring key performance indicators (KPIs) such as quality, timeliness, and productivity are met. The individual is expected to proactively identify process issues, communicate them effectively, and recommend improvements. Additionally, the Business Support Assistant supports the team leader in achieving KPIs and ensuring compliance with directives.

• Review and analyze the carrier’s rate card to ensure all rates are clearly understood and categorized.


• Arrange and transform carrier’s rate sheet to a GPM/TANGO language in an excel format.


• Upload carrier/client rate sheets into the system, including ocean rates, surcharges, and arbitrary charges, ensuring accuracy.


• Ensure the data input is accurate and consistent to prevent system errors.


• Communicate any issues to the relevant Trade Lane Logistics Manager (TLLM) and suggest actionable solutions for improvement.


• Propose process improvements based on identified challenges and issues.


• Process and update workload allocations, ensuring that all request tickets from the Trade Lane Manager are prioritized and completed within the allowed KPIs.


• Follow the SOP for updating carrier rate sheets, uploading them into the GPM system, and applying special instructions for specific customers.


• Report irregularities in accordance with the SOP.


• Notify the responsible Trade Lane Manager of any irregularities and clarifications via email. Escalate issues as necessary.


• Maintain ticket status in ServiceNow and notify the rate owner once upload activities are completed by marking the ticket as \"Closed and Completed\".


• Actively contribute process improvement ideas during daily stand-up meetings.


• Accurately and promptly update nominated systems and trackers.


• Assist in report development based on customer requirements.


• Proactively notify of any discrepancies in reports, especially those that cannot be addressed on our end.


• Respond promptly to related queries.


• Report irregularities in accordance with the SOP and Global KPIs, escalating issues when necessary.


• Initiate and promote process improvements, actively participating in projects that enhance process efficiency.


• Meet or exceed individual performance expectations as outlined in the SLA.


• Support the Supervisor/Manager in achieving set KPIs.


• Work under the direction of a Team Leader.


• Adapt to DSV MNL GBS culture and perform in alignment with the company's values and behaviors.


• Serve as a DSV ambassador, offering support and clarification to team members.


• Take ownership of personal development in alignment with DSV’s performance review process.


• Follow given directions and perform assigned duties effectively.


• Perform tasks that support DSV's objectives related to quality, health, safety, and the environment, adhering to the QHSE policy and IMS requirements.


• Be a team player and open to reassignment to different teams or operating hours as needed by the business.


• Perform all tasks professionally, following company rules, procedures, instructions, and regulations, and aligning with the organizational culture.


• Complete other tasks as assigned by your superior.

Education and Skills

• A background in freight forwarding or logistics education is an advantage.

Knowledge of various transport management systems is an advantage.

• Experience with Tender/Rate management, Sales, and Commercial processes is a plus.


• Prior experience in billing issuance or similar tasks is an advantage.


• Proficient in MS Office (Outlook/Excel – Intermediate to Advanced level) is an advantage.


• Strong familiarity with web-based applications and the Internet.


• Quick learner with a focused work approach.


• Resilient, with the ability to prioritize tasks and meet deadlines.


• Demonstrates an accurate and reliable working method.


• Strong teamwork skills, with the ability to collaborate effectively with team members.


• Open-minded and flexible, with a customer-oriented service attitude.


• Capable of cooperating with various units within DSV, including GBS and local teams.


• Skilled in using tools and applications for data management and reporting.


• Ability to identify issues within processes and suggest improvements to enhance performance.


• High level of accuracy and attention to detail, especially when handling carrier/client rates or sensitive data.


• Capable of managing multiple tasks, prioritizing effectively, and meeting deadlines.


• Proactively identifies challenges or inefficiencies in processes and takes corrective actions as needed.

Date / Signature Employee

Date / Signature Line Manager

Date / Signature Matrix Manager

N/A

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.