Business Senior Technical Lead Analyst

Citibank (Switzerland) AG; Hinoba-an; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG seeks a Technology Third Party Management Senior-Level Business Analyst to bridge business and technology, ensuring clear communication and effective delivery across ARAVO platform initiatives.

You will work with global stakeholders to implement strategic TPM programs, contributing to design, data quality, reporting and automation within an agile enterprise environment.

Qualifications

• Strong experience delivering in Agile environments.
• Experience across all phases of the Software Development Life Cycle (SDLC).
• Excellent stakeholder management and cross-cultural collaboration.
• Fluent in English (written and spoken).
• Ability to analyze complex business drivers and translate them into actionable solutions.

Responsibilities

• Oversight for delivery and enhancement of the enterprise third party management platform (ARAVO).
• Implement business processes across integrated platforms, including data quality improvements and end-to-end system integrations.
• Design and implement controls in line with the Technology methodology.
• Carry out system operations to ensure project objectives are met.
• Collaborate with internal and external partners to align on priorities and deliverables.

Skills

Agile delivery

Jira

SDLC

Stakeholder management

Cross-cultural collaboration

English fluency

Education

Bachelor's degree in Business Administration or information systems

Master's degree preferred

Tools

Jira

Job description

Technology - Third Party Management, Senior-Level Business Analyst

A Technology Third Party Management Senior-Level Business Analyst is responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology development team and third party software vendors. They must be familiar with SaaS configurations and have experience leveraging AI to provide business solutions.

Job Purpose

Reporting to the Technology Procurement and Third Party Management Systems Functional Head, this position is responsible for implementing strategic initiatives and system releases for the Third Party Management Systems Lead. This includes leading the design and implementation of part of the overall new enterprise third party management platform, ARAVO. Tech Business Analysts are required to follow AGILE delivery processes to support the overall goals of the TPM Program, in an enterprise-based solution, while working with various stakeholders across multiple businesses, functions and geographies within Citi.

Key Responsibilities

• Oversight for delivery and enhancement, playing a key role in the implementation of part of the enterprise third party management platform, ARAVO.
• Responsible for the operational implementation, and management across integrated platforms, of business processes and appropriate automations, improvements to data quality, end-to-end systems integrations, and support the delivery of meaningful metrics.
• Design and implement appropriate controls in line with the Technology methodology.
• Carry out all required systems operations to ensure that the Technology System's objectives and goals are met.
• Develops and implements information management solutions to support ongoing systems operations and approved investment programs.
• Oversees components of the systems, such as data sourcing, data migration, data quality, solution design, team cross-functional training, user and centralized reporting, and implementation testing.
• Enhance system usability and overall user experiences through user support, hyper care, training and communication.
• Assist the business in process re-engineering, to yield throughput and productivity saves.
• Contribute to technical and business direction and strategic decisions as a technical expert in all development and implementation phases, providing in-depth and sophisticated analyses to define problems and develop innovative solutions.
• Establish relationships with stakeholders and mid-level management in various businesses to understand complex business drivers and provide system and metric/reporting support.
• Work in conjunction with internal and external partners, stakeholders and Scrum Masters to ensure the prioritization of tasks for the successful launch of deliverables in a timely and business priority driven manner.
• Strong communication skills to support stakeholders within and across Technology, TPM Office, and Business/Function Third-Party Officers.
• Strong functional knowledge of Third-Party Management, and Citi internal processes to support critical investment programs and Citi strategic programs.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviors, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills Profile

• Overall 15+ year of experience with 12+ years of relevant experience.
• Experience with Third-Party Management, Supplier Risk and Due Diligence controls.
• Comprehensive experience with both Agile deliveries using Jira, as well as all phases of the Software Development Life Cycle.
• Ability to handle a high volume of demands with flexibility.
• Experience participating in global team working.
• Specific ability to successfully produce in a functional systems organization is desirable.
• Knowledge of Citi policies and processes as it pertains to Third Party Management and Supplier Risk systems is a plus.
• Ability to develop strong relationships, negotiate areas of difference and build consensus across the global organization as well as with external suppliers, as appropriate.
• Fluent in English; written and oral.
• Expert level problem-solving and analytical skills with the ability to break complex subjects into manageable pieces, determine the status quo, business requirements and target a course of action.
• Advanced system change management skills including stakeholder management and communication.
• Expert level consulting skills to include relationship management, customer satisfaction, understanding customer needs, building business cases, and facilitation.
• Advanced communication/presentation skills as well as the ability to collect and share constructive feedback.
• Must have advanced cross-cultural and cross-functional collaboration skills.
• Proven self-motivation to take initiative and master new tasks quickly.
• Demonstrated ability to work under pressure managing multiple activities and changing priorities.

Education

Business Administration degree or similar with an emphasis on Information Systems or Technology; Master's degree preferred.

Job Family Group

Technology

Job Family

Business Analysis / Client Services

Time Type

Full time

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Equal Opportunity Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.