Business Process Associate II (Finance)

Offres d’emploi Crawford - Mondiales; Iloilo; On-site; PHP 357,000 - 580,000; Full time

Job summary

Crawford Mondiales is seeking a Billing/Accounts Support professional in Iloilo, Philippines. You will manage incoming payments, apply them to customer accounts, and ensure precise transaction records while maintaining client relationships.

Responsibilities include reviewing client information per SOP, reconciling variances, preparing reports, and coordinating with processors to resolve issues. Strong communication, analytical, and organizational skills are essential for success.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• 1–2 years of accounting/finance experience.
• Cash Application: apply payments to customer accounts accurately.
• Excellent written communication for client billing inquiries.
• Analytical ability to reconcile accounts and aging reports.
• Strong organizational skills to manage multiple accounts and deadlines.
• Interpersonal skills to work independently and in a team.
• Attention to detail and confidentiality.

Responsibilities

• Review client information per SOP and turnaround times.
• Reconcile adjustments and variances to ensure accuracy.
• Summarize information to prepare reports.
• Liaise with processors to resolve client information issues.
• Provide customer-oriented support for billing inquiries.
• Maintain proper file management and documentation.
• Route tasks to processors using internal systems.
• Escalate matters beyond authority to supervisor.
• Uphold confidentiality and Crawford Code of Conduct.
• Perform administrative duties to support business processes.

Skills

Cash Application

Communication

Analytical skills

Organizational skills

Interpersonal skills

Attention to detail

Confidentiality

Education

Bachelor’s degree in Accounting/Finance/Business

Tools

PeopleSoft

Navision

Excel

Job description

Job Description

Responsible for managing incoming payments, ensuring accurate records of transactions, and maintaining relationships with clients.

Responsibilities

• Information Review
  • Processes client information by adheres to the standard operating procedures (SOP) and turnaround time set forth
  • Reviews and identifies if there are adjustments and variances to reconcile
  • Summarizes information to prepare necessary reports
  • Liaises with other processors to reconcile any issues regarding client information
• Business Process Support
  • Resolves issues and other inquiries regarding matters of work in a customer-oriented approach
  • Ensures proper file management for all client systems by accurate and complete documentation
  • Routes tasks to appropriate processors by utilizing internal systems
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is often preferred.
• 1 – 2 years of experience in accounting, finance, or a related field
• Cash Application Expertise: Ability to apply incoming payments to customer accounts accurately and efficiently.
• Communication skills: Excellent written communication skills for interacting with clients, regarding billing issues, payment terms, and collection efforts
• Analytical abilities: Strong skills in reconciling accounts, identifying discrepancies and analyzing aging reports to manage and reduce outstanding balances.
• Organizational Skills: Strong ability to prioritize tasks, manage multiple accounts, and meet deadlines in a fast-paced environment.
• Interpersonal Skills: Ability to work independently and as a team member.
• Keen attention to details in order to produce quality output.
• Maintains high degree of professionalism and confidentiality.
• Familiarity with accounting software (e.g., PeopleSoft, Navision) and Microsoft Office Suite, especially Excel.
• Experience in high-volume transaction environment, collections or managing client accounts is a plus.