Business Process Associate I

Crawford & Company Philippines; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

Crawford & Company Philippines is seeking a detail-oriented data entry and administrative support associate for a hybrid role based in Manila and Iloilo.

You will encode information into automated systems, verify data accuracy, handle inquiries, meet turnaround times, and maintain confidentiality in line with Crawford's SOP and Code of Conduct. Strong typing, communication, and time-management skills are essential.

Qualifications

• Bachelor's degree in related course.
• 0-1 year of data entry, administrative, or database work.
• Proficient typing skills.
• Good communication skills and proficiency with word processing and spreadsheets.
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to detail to produce quality output.
• High degree of professionalism and confidentiality.
• Interpersonal skills to work independently and in a team.

Responsibilities

• Encode information into automated systems following SOP for data entry.
• Check data for accuracy and completeness.
• Communicate with relevant persons to request information or confirm corrections.
• Meet turnaround times for data entry tasks.
• Route processes to other Business Process Associates as needed.
• Respond to work-related queries with a customer-oriented approach.
• Refer issues beyond authority to immediate superior.
• Uphold confidentiality per Crawford Code of Conduct.
• Perform various administrative duties and related tasks.
• Non-clinical staff must not interpret clinical information or make healthcare service decisions.

Skills

Typing speed

Communication skills

Attention to detail

Multitasking

Time management

Professionalism

Confidentiality

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Responsible for accurate data entry and business process support in a hybrid work setting in Manila and Iloilo.

Your Role

Key responsibilities include:

• Encoding information into automated systems following Crawford's standard operating procedure (SOP) for data entry
• Checking data for accuracy and completeness
• Communicating with relevant persons to request additional information or confirm corrections
• Meeting turnaround times for data entry tasks
• Routing processes to other Business Process Associates as needed or assigned
• Responding to work-related queries with a customer-oriented approach
• Referring issues beyond authority or expertise to immediate superior
• Upholding confidentiality in accordance with the Crawford Code of Conduct
• Performing various administrative duties and related tasks as assigned
• Non-clinical staff must not interpret clinical information or make healthcare service decisions

About You

The company is looking for:

• Bachelor's degree in any related course
• Zero to one (1) year of experience in data entry, administrative, or database management work
• Proficient typing skills
• Good communication skills
• Proficiency in word processing and spreadsheet software
• Ability to multi-task, prioritize, and manage time effectively
• Keen attention to detail to produce quality output
• High degree of professionalism and confidentiality
• Interpersonal skills to work independently and as part of a team