Business Process Associate I

Crawford & Company; Manila; On-site; PHP 179,000 - 290,000; Full time

Job summary

Crawford & Company in Manila seeks a detail-oriented Data Entry Associate to support data entry needs for the organization and its clients.

You will encode information into automated systems, verify accuracy, and maintain confidentiality while performing related administrative tasks. Strong typing and communication skills are essential for success in this role.

Qualifications

• Bachelor's degree in any related course.
• Zero to one year of data entry, administrative and/or database management work experience.
• Proficient typing skills.
• Good communication skills.
• Proficient in word processing and spreadsheet softwares.

Responsibilities

• Encode information into automated systems by adhering to SOP with regards to data entry.
• Check data initially entered for accuracy and completeness.
• Communicate with concerned persons to request additional information or to confirm for corrections if necessary.
• Complies with the given turnaround time to accomplish the entry of information into the system.
• Routes processes to other associates and handles administrative duties as assigned.

Skills

Typing skills

Communication skills

Word processing

Spreadsheet skills

Time management

Attention to detail

Professionalism and confidentiality

Interpersonal skills

Education

Bachelor's degree in any related course

Job description

Job Description

Responsible for providing accurate data entry necessary to the needs of the organization and its clients.

Responsible for providing accurate data entry necessary to the needs of the organization and its clients.

Responsibilities

• Data Entry
  • Encodes information into various automated systems by adhering to Crawford's standard operating procedure (SOP) with regards to data entry
  • Checks data initially entered for accuracy and completeness
  • Communicates with concerned person/s to request additional information or to confirm for corrections if necessary
  • Complies with the given turnaround time to accomplish the entry of information into the system
• Business Process Support
  • Routes certain processes to other Business Process Associates if needed or as assigned
  • Responds to any queries regarding matters of work in a customer-oriented approach
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes
  • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.

Qualifications

• Bachelor's degree in any related course.
• Zero to one (1) year of data entry, administrative and/or database management work experience.
• Proficient typing skills.
• Good communication skills.
• Proficient in word processing and spreadsheet softwares.
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to details in order to produce quality output.
• Maintains high degree of professionalism and confidentiality.
• Interpersonal skills - Able to work independently and as a team member.