Business Process Analyst

Thomson Reuters Corp.; Manila; Hybrid; PHP 420,000 - 600,000; Full time

Job summary

Thomson Reuters Corp. is seeking a Business Process Analyst to lead project delivery and process improvements across internal operations and client engagements in a hybrid setup across Manila and Hyderabad. The role emphasizes planning, milestones, production testing, and training of operational teams.

You will document processes, secure measurable improvements, and partner with stakeholders to deliver customer-focused outcomes. Experience with Salesforce Service Cloud is required.

Qualifications

• Project management from planning to delivery.
• Identify bottlenecks and implement solutions.
• Clear communication to diverse audiences.
• Understand systems, automation, and data flows.
• Timely follow-up and accountability.
• Ability to learn new tools quickly.
• Data-driven problem solving.
• Proficiency with Salesforce Service Cloud.

Responsibilities

• Contributes to, defines, and implements project plans aligned with business objectives.
• Manages project lifecycle stages from initiation to closure.
• Delivers against milestones and commitments.
• Identifies, tracks, and manages issues, dependencies, and risks.
• Manages deadlines and monitors scope creep.
• Delivers measurable benefits within approved plans.
• Identifies support requirements and enables delivery.
• Implements process improvements for internal ops and client engagements.
• Supports staff growth and development opportunities.
• Analyzes and streamlines processes with partners for efficiency.
• Designs process enhancements and workflow improvements.
• Validates system enhancements and conducts production testing.
• Provides training and process documentation for adoption.
• Leads Q&A with teams and leadership to share best practices.
• Collaborates with managers on org changes and system updates.
• Maintains strong communication and responsiveness.
• Creates detailed process documentation and reference materials.
• Evaluates new tools to improve efficiency.
• Learns new systems quickly and applies them to problems.
• Seeks stakeholder feedback to refine processes.
• Challenges legacy processes with data-driven ideas.
• Partners on daily operations and strategic initiatives.
• Maintains customer-centric mindset in improvements.
• Acts as SME and trusted advisor to internal clients.
• Identifies data flow issues and coordinates resolution.

Skills

Project management

Process improvement

Stakeholder management

Systems knowledge

Communication

Adaptability

Problem solving

Salesforce Service Cloud

Tools

Salesforce Service Cloud

Job description

## Business Process AnalystApply: Hybrid: Philippines, Manila: India, Hyderabad, Telangana: Full time: Posted Today: End Date: November 30, 2026 (16 days left to apply): JREQ204831**Business Process Analyst** | Operations Customer Service & Support **Job Description**This role leads project delivery and process improvement across internal operations and client engagements, from planning and milestones through production testing and rollout. You will also train and support operational teams, document processes, and partner with business stakeholders to deliver measurable, customer-focused improvements. **Key Responsibilities*** Contributes to, defines, and implements comprehensive project plans, ensuring alignment with business objectives.* Manages key stages of the project lifecycle from initiation through closure.* Agrees to and delivers against key project milestones and commitments.* Identifies, tracks, and manages project issues, dependencies, and risks proactively.* Manages overall project deadlines and actively monitors scope creep.* Delivers measurable benefits as per area of ownership, within approved plans.* Identifies project support requirements and enables progression toward confirmed delivery.* Identifies, develops, and implements process improvements to support internal operations and client engagements.* Contributes to securing new assignments and growth opportunities for staff.* Analyzes and streamlines business processes with business partners, identifying opportunities for efficiency and automation.* Designs and implements process enhancements.* Enhances forms and workflows to improve user experience for both internal teams and external customers.* Validates system enhancements and conducts production testing to ensure quality and customer impact.* Provides comprehensive training and process documentation to operational teams to improve understanding and system adoption.* Conducts regular Q&A sessions with operational teams and leadership to address questions and share best practices.* Partners with managers on organizational changes, system updates, and process modifications affecting their teams.* Responds promptly to questions and requests, maintaining strong communication and support.* Creates and maintains detailed process documentation and technical reference materials.* Adopts and evaluates new tools and technologies to drive process improvement and operational efficiency.* Demonstrates agility in learning new systems and tools, applying them quickly to solve business problems.* Solicits and incorporates feedback from stakeholders, agents, and team members to refine processes.* Challenges legacy processes and recommends data-driven improvements.* Collaborates closely with business partners and stakeholders on daily operations and strategic initiatives.* Maintains a customer-centric mindset, ensuring process improvements enhance both internal operations and external customer experience.* Acts as a subject matter expert and trusted advisor to internal clients and operational teams.* Identifies data flow issues and root causes, coordinating across teams for resolution. **Required Qualifications*** Project Management: Planning, execution, tracking, and delivery.* Process Analysis & Improvement: Identifying bottlenecks and implementing solutions.* Communication & Stakeholder Management: Clear articulation to diverse audiences.* Technical Acumen: Understanding of systems, automation, and data flows.* Responsiveness & Accountability: Timely follow-up and commitment to results.* Adaptability: Flexibility in rapidly changing environments and ability to learn new tools quickly.* Problem Solving: Data-driven approach to identifying and resolving operational challenges.* Proficiency with Salesforce Service Cloud. **Preferred Qualifications*** Experience in project management or operations improvement.* Familiarity with process documentation or workflow tools.* Interest in continuous improvement and customer experience.