Business Operations Analyst

Jones Lang LaSalle Incorporated; Taguig; On-site; PHP 1,004,000 - 1,674,000; Full time

Job summary

Jones Lang LaSalle Incorporated in APAC seeks a Business Operations Analyst to bridge business operations and technology, focusing on Corrigo platform optimization and operational governance. Location is Taguig, Philippines, with on-site work supporting regional objectives.

The role drives user adoption, change management, and training across regional and global teams, translating business needs into scalable configurations and actionable KPIs for delivery excellence.

Qualifications

• 3+ years of experience managing CMMS platforms, work order systems, or operational technology solutions.
• Strong functional and operational knowledge of the Corrigo platform, including configuration and module capabilities.
• Proven ability to bridge business operations and technology solutions.
• Experience leading user adoption, stakeholder engagement, training delivery, and change management initiatives.
• Excellent communication, presentation, and stakeholder management skills across levels.
• Highly organized, collaborative, and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Act as the primary liaison between business stakeholders, operational teams, and technology teams to ensure Corrigo solutions align with business objectives.
• Own the operational integrity, configuration, and optimization of the Corrigo platform across assigned accounts and programs.
• Analyze business processes and workflows to identify opportunities for system enhancements, automation, efficiency improvements, and standardization.
• Lead and advocate for the adoption of Corrigo modules, features, and platform capabilities across regional and global teams.
• Drive change management initiatives, including stakeholder engagement, communication planning, user readiness, and adoption strategies.
• Develop and deliver user training programs, workshops, and support materials to improve system knowledge and operational consistency.
• Partner with operational leaders to evaluate the business impact of system configurations, process changes, and technology enhancements.
• Manage Corrigo scope of works and collaborate with governance and technical teams to implement approved solutions.
• Monitor system performance, data quality, and operational KPIs, and lead remediation and optimization efforts where required.
• Produce and present meaningful operational and performance reporting on a monthly, quarterly, and annual basis.
• Support regional and global deployment initiatives, best practice implementation, and continuous improvement programs.
• Maintain process documentation, system standards, governance controls, and user procedures.

Skills

CMMS knowledge

Change management

Stakeholder management

Process improvement

Data analysis

Communication

Education

Undergraduate degree or equivalent

Tools

Microsoft Office

Google Workspace

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Overview Location: (APAC Region) We are seeking a Business Operations Analyst who will serve as a strategic bridge between business operations and technology. This role is fully embedded within the business and is responsible for ensuring the Corrigo platform supports operational objectives, business processes, and client delivery outcomes effectively. The successful candidate will possess strong functional knowledge of the Corrigo platform combined with a deep understanding of operational workflows, process governance, and stakeholder needs. This individual will drive platform optimization, system adoption, change management, and continuous improvement initiatives across regional and global teams. The role requires a proactive professional who can translate business requirements into scalable system configurations while leading users and stakeholders through transformation and adoption journeys.

Key Responsibilities

• Act as the primary liaison between business stakeholders, operational teams, and technology teams to ensure Corrigo solutions align with business objectives.
• Own the operational integrity, configuration, and optimization of the Corrigo platform across assigned accounts and programs.
• Analyze business processes and workflows to identify opportunities for system enhancements, automation, efficiency improvements, and operational standardization.
• Lead and advocate for the adoption of Corrigo modules, features, and platform capabilities across regional and global teams.
• Drive change management initiatives, including stakeholder engagement, communication planning, user readiness, and adoption strategies.
• Develop and deliver user training programs, workshops, and support materials to improve system knowledge and operational consistency.
• Partner with operational leaders to evaluate the business impact of system configurations, process changes, and technology enhancements.
• Manage Corrigo scope of works and collaborate with governance and technical teams to implement approved solutions.
• Monitor system performance, data quality, and operational KPIs, and lead remediation and optimization efforts where required.
• Produce and present meaningful operational and performance reporting on a monthly, quarterly, and annual basis.
• Support regional and global deployment initiatives, best practice implementation, and continuous improvement programs.
• Maintain process documentation, system standards, governance controls, and user procedures.

Requirements / Qualifications

• Undergraduate degree or equivalent professional experience.
• 3+ years of experience managing CMMS platforms, work order systems, or operational technology solutions, preferably Corrigo.
• Strong functional and operational knowledge of the Corrigo platform, including system configuration, workflows, and module capabilities.
• Demonstrated ability to bridge business operations and technology solutions effectively.
• Strong understanding of business processes, operational procedures, and the downstream impact of system configuration decisions.
• Experience leading user adoption, stakeholder engagement, training delivery, and change management initiatives.
• Proven analytical and problem-solving skills with the ability to translate business needs into system solutions.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and/or Google Workspace applications.
• Strong communication, presentation, and stakeholder management skills across multiple organizational levels.
• Highly organized, collaborative, customer-focused, and capable of managing multiple priorities in a fast-paced environment.
• Experience supporting regional or global operational programs is preferred.

Location: On-site –Taguig, Philippines

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.