Business Insights Analyst

TaskUs; Hinoba-an; On-site; PHP 3,135,000 - 5,643,000; Full time

Job summary

TaskUs is seeking a BI Analyst to serve as a strategic data advisor across the company. You will provide key insights, build metrics, and surface opportunities for improvement using data-driven approaches.

You will develop reports, forecast outcomes, run experiments, and communicate findings to business leaders while collaborating with Engineers and other teams to drive impact.

Qualifications

• 3+ years of experience in data science, data analysis, analytics, business intelligence, or reporting.
• Extremely proficient in SQL; experience with R, Python is a plus.
• 2+ years’ Experience with PowerBI.

Responsibilities

• Analyze data, build models, test hypotheses, find root causes, develop prototypes, forecast performance, create Power Bi reports, and write SQL scripts.
• Extract insights from these data activities to inform business decisions.
• Use descriptive and diagnostic analytics to develop actionable recommendations for business leaders.
• Define metrics that are independent, holistic, accurate, and aligned with company strategy.
• Manage relationships and small projects with cross-functional stakeholders.
• Map business processes to their data flows.

Skills

SQL

Power BI

Python

R

Communication

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Role Description

As a BI Analyst you will play a critical role as a strategic advisor to business functions and leaders across the company. We are looking for someone to provide business leaders with key insights and recommendations and surface both successes and opportunities for improvement. This will require you to use data, create and define metrics, measure performance, develop reports, build models, forecast outcomes, run experiments, and perform deep diagnostic analysis. This role requires both strong technical data skills and business acumen.

Responsibilities

• Analyze data, build models, test hypotheses, find root causes, develop prototypes, forecast performance, create Power Bi reports, and write SQL scripts.
• Extract insights from these data activities to inform business decisions.
• Use descriptive (what happened) and diagnostic (why did it happen) analytics to develop specific, actionable recommendations for business leaders.
• Define metrics that are independent, holistic, accurate, encourage the right behaviors, and are aligned with company strategy and objectives.
• Manage relationships and small projects with cross-functional stakeholders.
• Map business processes to their corresponding data flows.
• Proactively identify and surface opportunities to improve efficiency for Operation and Internally as well.

Requirements

• 3+ years of experience in data science, data analysis, analytics, business intelligence, or reporting.
• Extremely proficient in SQL; experience with R, Python is a plus.
• 2+ years’ Experience with PowerBI.
• Experience in doing exploratory data analysis, prototyping, testing hypotheses, performing root cause analyses, modeling business processes, building forecasts, creating predictive models, defining metrics, and/or measuring business performance.
• Track record of linking data and analytics to business strategy and operations to drive real impact.
• Working knowledge of probability and statistics.
• Experience with process improvement is a plus.
• Team player who builds strong relationships and establishes trust with business leaders, Engineers, and colleagues.
• Exceptional written and verbal communication skills, including the ability to explain complex issues in a simple and intuitive way.
• Strong professional skepticism, including the ability to challenge assumptions, communicate limitations, and flag blind spots.
• Work collaboratively and independently; take ownership of quality, accuracy, and timeliness of deliverables.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Additional Information

Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us. Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.