Business Development & Operations Coordinator

Ever Lasting Fabric; Philippines; Remote; PHP 420,000 - 640,000; Full time

Job summary

Ever Lasting, a growing home and lifestyle brand, seeks a proactive Business Development & Marketplace Operations Coordinator to manage e‑commerce channels and drive new business opportunities. Remote role supporting platforms like Nordstrom, NBCU, Amazon, Urban Outfitters, and more.

The role combines strategic thinking with hands-on execution across wholesale partnerships, product launches, market research, and cross‑functional coordination.

Qualifications

• 1 to 3+ years of experience in e-commerce operations or marketplace management.
• Experience with marketplace portals, e-commerce systems, or online retail operations.
• Strong written and spoken English communication.
• Proficiency in Google Sheets or Excel, including formulas, data organization, and basic analysis.
• Ability to calculate margins, commissions, pricing, and profitability.
• Strong research, analytical thinking, organization, and problem‑solving skills.
• Ability to independently manage projects and coordinate multiple stakeholders.
• Familiarity with AI tools such as ChatGPT, Claude, or Gemini.
• Excellent attention to detail and proactive communication.
• Comfortable working in a fast‑moving, collaborative, remote environment.

Responsibilities

• Monitor marketplace accounts, health, and performance.
• Coordinate product assortments, pricing, listings, and launch prep across channels.
• Support marketplace launches and onboarding for new channels.
• Develop outreach with wholesale partners, interior designers, and hospitality accounts.
• Coordinate cross‑department projects and maintain trackers and SOPs.

Skills

English proficiency

Analytical thinking

Project coordination

Excel/Sheets

Research skills

Problem solving

Tools

Slack

CRM systems

Workflow automation tools

Job description

Business Development & Marketplace Operations Coordinator

Company: Ever Lasting

Location: Remote

Employment Type: Full-Time

Department: Business Development & Operations

About Ever Lasting

Ever Lasting is a growing home and lifestyle brand specializing in thoughtfully designed bedding, home textiles, and everyday essentials. We believe the little things matter, and our mission is to bring comfort, beauty, and coziness into everyday life.

As we expand across online marketplaces, retail partnerships, wholesale, and new product categories, we’re looking for someone who can help us manage existing operations while developing new business opportunities.

About the Role

We’re seeking an organized, analytical, and proactive Business Development & Marketplace Operations Coordinator to support our business expansion and day-to-day commercial operations.

You’ll help manage and coordinate our presence across platforms such as Nordstrom, NBCUniversal (NBCU), Amazon, Urban Outfitters, and other existing or prospective retail channels.

You’ll also support wholesale development, interior designer and hospitality partnerships, product launches, market research, and new business initiatives.

This role is ideal for someone who enjoys both business strategy and hands‑on execution. You should be comfortable taking ownership, identifying risks, coordinating across departments, and solving problems independently.

Key Responsibilities

1. Marketplace Operations & Account Management

• Monitor marketplace seller portals, account health, compliance notices, and operational performance.
• Track fulfillment deadlines, shipping accuracy, cancellations, customer complaints, chargebacks, and returns.
• Identify and elevate issues that could result in penalties, listing suppression, account restrictions, or suspension.
• Coordinate with fulfillment partners, Customer Support, Commerce, and Product Merchandising to resolve operational issues.
• Monitor inventory synchronization, product availability, pricing accuracy, and listing errors.
• Maintain marketplace‑specific SOPs, compliance checklists, and issue trackers.
• Prepare regular reports on sales, fees, returns, operational risks, and profitability.
• Recommend improvements to marketplace performance and operational efficiency.

2. New Marketplace & Retail Channel Expansion

• Research potential sales channels, including Amazon, Urban Outfitters, specialty retailers, and other marketplaces.
• Evaluate platform requirements, commissions, customer demographics, competition, and profitability.
• Support applications, onboarding, documentation, and account setup.
• Coordinate product assortments, pricing, listing requirements, images, inventory, and launch preparation.
• Work across departments to ensure each channel is operationally ready before launch.
• Maintain timelines, responsibilities, launch checklists, and progress reports.
• Monitor new channels after launch and help resolve early operational challenges.

3. Business Development, Wholesale & Partnerships

• Research potential retail partners, wholesale buyers, interior designers, hospitality businesses, and other B2B opportunities.
• Support the development of wholesale and interior design trade programs.
• Build prospect databases and manage outreach pipelines.
• Draft professional outreach emails, coordinate follow‑ups, and communicate with prospective partners.
• Assist with partnership proposals, pricing sheets, product catalogs, sample requests, and quotations.
• Research competitor programs, wholesale pricing, market demand, and partnership models.
• Track prospective partnerships, opportunities, and resulting revenue.

4. Product Development & Business Expansion

• Support research for new product categories, collections, collaborations, and business initiatives.
• Analyze market trends, customer demand, competitor offerings, and pricing opportunities.
• Coordinate with Product Merchandising, Creative, and sourcing teams on product development, samples, costs, and timelines.
• Support product assortment planning for marketplaces, retailers, and wholesale partners.
• Assist with cost comparisons, margin calculations, and commercial feasibility assessments.
• Monitor product development milestones and follow up on outstanding tasks.
• Identify opportunities to improve or expand existing product offerings.

5. Project & Operational Coordination

• Coordinate initiatives across Business Development, Operations, Commerce, Creative, and Customer Support.
• Maintain organized project trackers, deadlines, responsibilities, and documentation.
• Follow up proactively on outstanding tasks and operational issues.
• Develop and improve SOPs, checklists, reporting systems, and internal workflows.
• Use AI and automation tools to improve research, reporting, and productivity.
• Prepare weekly updates covering project progress, business opportunities, operational risks, and recommended next steps.
• Escalate urgent issues promptly and ensure corrective actions are followed through.

QualificationsRequired

• 1 to 3+ years of experience in e-commerce operations, marketplace management, business development, or project coordination.
• Experience with marketplace seller portals, e-commerce systems, or online retail operations.
• Strong written and spoken English communication.
• Proficiency in Google Sheets or Excel, including formulas, data organization, and basic analysis.
• Ability to calculate margins, commissions, pricing, and profitability.
• Strong research, analytical thinking, organization, and problem‑solving skills.
• Ability to independently manage projects and coordinate multiple stakeholders.
• Familiarity with AI tools such as ChatGPT, Claude, or Gemini.
• Excellent attention to detail and proactive communication.
• Comfortable working in a fast‑moving, collaborative, remote environment.

Preferred

• Experience with Amazon Seller Central, Nordstrom Marketplace, Urban Outfitters, or other major retail platforms.
• Knowledge of Shopify, ShipHero, or third‑party fulfillment operations.
• Understanding of marketplace compliance, account health metrics, fulfillment requirements, and seller performance standards.
• Experience supporting marketplace launches or retail onboarding.
• Experience with wholesale, B2B partnerships, interior design trade, or hospitality accounts.
• Background in home goods, textiles, fashion, lifestyle products, or consumer retail.
• Familiarity with product merchandising, sourcing, and product development.
• Experience with Slack, CRM systems, project management tools, and workflow automation.

Who We're Looking For

We’re especially interested in someone who:

• Takes ownership: Follows through without constant reminders or supervision.
• Thinks commercially: Understands the relationship between revenue, costs, profitability, and operational performance.
• Pays attention to details: Recognizes that marketplace errors and missed deadlines can have serious consequences.
• Solves problems: Investigates issues, researches solutions, and brings recommendations instead of only reporting problems.
• Communicates proactively: Keeps stakeholders informed and escalates risks early.
• Learns quickly: Can adapt to new marketplaces, systems, and business opportunities.
• Builds better processes: Enjoys creating organized, repeatable, and scalable workflows.
• Works collaboratively: Can coordinate effectively across different teams and external partners.

What Success Looks Like

First 30 Days

• Understand existing marketplace operations, business channels, and internal workflows.
• Review marketplace requirements, account health, and outstanding operational risks.
• Build or improve centralized trackers and reporting systems.

First 60 Days

• Independently monitor assigned marketplace accounts and routine operational issues.
• Establish consistent follow‑up, reporting, and escalation procedures.
• Support marketplace launches and business development initiatives.

First 90 Days

• Take ownership of assigned marketplace coordination workflows.
• Reduce preventable operational errors and compliance risks.
• Demonstrate measurable improvements in project completion and operational efficiency.
• Contribute to new business opportunities, partnerships, or marketplace expansion.
• Reduce routine management and follow‑up work for senior leadership.

Why Join Ever Lasting?

You’ll have the opportunity to work across international e-commerce, marketplace operations, retail partnerships, product development, and business strategy.

We value people who are curious, resourceful, collaborative, and willing to take initiative. As our business grows, this position offers opportunities to develop into broader marketplace management, business operations, or business development leadership roles.