Business Control Staff (Quality Assurance Staff)

ACOM CONSUMER FINANCE CORPORATION; Pasig; On-site; PHP 350,000 - 520,000; Full time

Benefits offered by this job

Competitive Compensation

Career Growth

Positive Work Environment

Impactful Work

Job summary

ACOM Consumer Finance Corporation is seeking a Business Control Staff to strengthen quality control, operation monitoring, and process improvement. The role focuses on monitoring performance and driving improvements in control effectiveness.

The successful candidate will review KPIs, coach staff, and help manage risk while maintaining confidentiality and accuracy. Ortigas Center, Pasig City location and immediate start are required.

Qualifications

• Bachelor's degree holder of any course, or a related field.
• 1–2 years of experience in Business Process Control (fresh grads welcome).
• Strong organizational and time-management skills.
• Good communication and interpersonal skills.
• Knowledge of client relations or sales in a corporate setting is a must.
• Experience with loan application systems is a plus.
• Ability to maintain confidentiality and handle sensitive information.
• Strong attention to detail and accuracy.
• Willing to report to Ortigas Center, Pasig City.
• Can start ASAP.

Responsibilities

• Regularly monitor and assess quality against established metrics.
• Analyze data from call monitoring to identify issues and training needs.
• Deliver targeted coaching based on performance evaluations.
• Generate reports on KPIs related to customer service quality.
• Review internal controls and identify weaknesses for improvement.
• Identify risks and develop mitigation strategies.
• Suggest process improvements to enhance control effectiveness.
• Prepare reports on deficiencies, risk assessments, and compliance.

Skills

Organizational skills

Time management

Communication

Confidentiality

Attention to detail

Education

Bachelor's degree in any field

Tools

Loan application system

Job description

Are you ready to make a difference and #ACOMplishYourDreams?

ACOM Consumer Finance Corporation seeks individuals who strive for excellence and customer satisfaction to join our growing team. As part of Japan’s leading financial institution, we empower individuals to achieve their financial goals.

As a Business Control Staff at ACOM, you will play a crucial role focusing on performing Business Control activities such as Quality Control, Operation Monitoring and Business Process Improvement.

Your key responsibilities:

• Regularly listening to recorded customer service calls to assess performance against established quality metrics

• Analyzing data from call monitoring to identify recurring issues or areas where training may be needed, and reporting these insights to management.

• Delivering targeted coaching to staff based on their performance evaluations, focusing on skill development and addressing specific areas of concern.

• Generating detailed reports on key performance indicators (KPIs) related to customer service quality.

• Reviewing and assessing the effectiveness of existing internal controls to identify weaknesses or areas for improvement.

• Identifying potential business risks, evaluating their likelihood and impact, and developing mitigation strategies.

• Identifying inefficiencies and recommending improvements to enhance control effectiveness.

• Preparing reports on control deficiencies, risk assessments, and compliance issues for management review.
  

Qualifications:

• Bachelor's degree holder of any course, or a related field.

• At least 1-2 years of experience in Business Process Control but Fresh Graduates are welcome to apply.

• Strong organizational and time-management skills.

• Good communication and interpersonal skills.

• Knowledgeable in client relations or sales in a corporate setting, exposure on marketing, customer service, and clerical activities is a must.

• Handled identical loan application system from the previous company.

• Ability to maintain confidentiality and handle sensitive information.

• Strong attention to detail and accuracy.

• Willing to report to work in Ortigas Center, Pasig City

• Can start ASAP.

Why join ACOM?

• Competitive Compensation: Enjoy a rewarding salary package, performance-based incentives, and healthcare benefits.

• Career Growth: Advance your career with ongoing training and development opportunities.

• Positive Work Environment: Be part of a supportive and collaborative team. Have a work-life balance with dayshift and a 5-day work week.

• Impactful Work: Contribute to the financial well-being of our customers.

Join us in our mission to provide reliable and accessible personal loans and create financial awareness to empower Filipinos to achieve their life’s milestones.