Business Central ERP Support Specialist

iSupport Worldwide

Metro Manila

On-site

PHP 480,000 - 720,000

Full time

14 days+

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Benefits offered by this job

Free lunch

Onsite gym

Upskilling academy

Modern office facilities

Job summary

iSupport Worldwide is seeking a highly skilled Business Central Support Specialist to provide technical and functional support for Microsoft Dynamics 365 Business Central, ensuring system integrity and operational continuity. You will investigate and resolve sales orders, inventory, tax, and GL issues while collaborating with Finance and IT to enhance ERP performance and data accuracy.

The role requires a Bachelor’s degree and 3–5 years’ BC experience, with a customer-focused mindset and

Qualifications

Bachelor’s degree or higher in IT/CS/IS/Business Admin/Accounting or related field
3–5 years of experience supporting Microsoft Dynamics 365 Business Central
Experience in ERP support, Help Desk, Service Desk, or enterprise systems administration environments
Strong understanding of end-to-end ERP processes: finance, purchasing, inventory, production, warehouse, and order management
Experience troubleshooting sales orders, inventory transactions, purchasing workflows, warehouse processes, production orders, and financial transactions
Hands-on with master data management, transaction corrections, workflow administration, and ERP process support
Knowledge of BC workflow configuration, approvals, posting rules, document flows, and automation
Experience supporting BC integrations, extensions, and synchronisation processes
Knowledge of general ledger posting, invoicing, tax, reconciliations and accounting transactions
Experience administering user accounts, roles, permissions, licences, and environments
Experience in Warehouse Management, Inventory Management, Purchasing & Procurement, Production, and Order Management modules is preferred
Manufacturing industry experience is preferred
Accounting or Finance background is an advantage
Strong troubleshooting, analytical, root-cause analysis, and problem-solving skills
Excellent written and verbal English communication skills
Strong documentation, organizational, stakeholder management, and multitasking abilities
Ability to work independently while managing multiple priorities

Responsibilities

Provide technical and functional support for Microsoft Dynamics 365 Business Central, ensuring system integrity and operational continuity
Investigate and resolve sales order processing, posting, and workflow issues within BC
Modify, correct, recreate, and maintain sales orders, customer records, item records, pricing, quantities, and job assignments
Troubleshoot inventory management, warehouse operations, shipping, purchasing, production orders, and order status updates
Perform data corrections, transaction recovery, and system adjustments while maintaining business process integrity
Investigate and resolve general ledger posting errors, invoice discrepancies, and posting group configurations
Process transaction reversals, corrective entries, account adjustments, and reconciliations
Support AvaTax integrations and tax-related ERP processes
Collaborate with Finance to ensure accurate ERP transactions and reporting
Create, update, and maintain master data records for customers, vendors, items, and pricing
Configure and maintain BC workflows, approvals, posting rules, document flows, and processing logic
Troubleshoot BC integrations, extensions, and third-party applications
Administer user accounts, permissions, security roles, licences, and environment access
Document support activities, recurring issues, and process improvements
Provide ongoing support for ERP operations and related applications