Business Capability Analyst Manager

Globe Telecom, Inc.; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Globe Telecom, Inc. seeks a seasoned Business Capability Analyst Manager to bridge business intent and tech execution. You will refine BRDs into actionable specs, define acceptance criteria, and support end-to-end delivery with internal teams and vendors.

Strong analytical and communication skills, plus Telco domain knowledge, are essential in a fast-paced, cross-functional environment. You will drive documentation standards, contribute to roadmaps, and help standardize complex architectures

Qualifications

• Refine BRDs and requirements into clear functional specs.
• Define clear acceptance criteria and business rules per requirement.
• Conduct requirement analysis and define problem statements to support solution design.
• Identify ambiguities, edge cases, and missing logic before delivery problems.
• Develop and maintain accurate functional documentation, standards, and procedures.

Responsibilities

• Review and refine BRDs and experience journeys produced by Product team.
• Define acceptance criteria and business rules for each requirement.
• Conduct requirement analysis and define clear problem statements to support solution design.
• Identify ambiguities, edge cases, and missing logic before delivery problems.
• Develop and maintain accurate functional documentation, standards, and procedures throughout delivery lifecycle.
• Support end-to-end project delivery in collaboration with internal teams and technology partners.
• Contribute to simplification and standardization of complex architectures and solutions.
• Adhere to defined processes, procedures, and governance standards.
• Participate in convergence and migration projects as required.
• Identify opportunities for process automation and improvement.

Skills

BRD refinement

Acceptance criteria

Requirement analysis

Agile / Hybrid delivery

Telco domain knowledge

Documentation standards

English communication

Education

University degree (Engineering/CS)

CBAP certification advantageous

Agile/Scrum certification advantageous

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Business Capability Analyst Manager sits at the heart of the product delivery process — bridging the gap between business intent and technical execution. The role takes well-formed product requirements and refines them into clear, complete functional specifications that technology teams can confidently build against. This is a role for someone who loves getting requirements right — spotting gaps, asking the right questions, and ensuring nothing falls through the cracks between what the business wants and what gets built.

Requirements & Documentation

• Review and refine Business Requirements Documents (BRDs) and experience journeys produced by the Product team
• Define clear acceptance criteria and business rules for each requirement
• Conduct requirement analysis and define clear problem statements to support solution design
• Identify ambiguities, edge cases, and missing logic before they become delivery problems
• Develop and maintain accurate functional documentation, standards, and procedures throughout the delivery lifecycle

Deliver & Execution

Support end-to-end project delivery in collaboration with internal teams and technology partners.

Contribute to simplification and standardization of complex architectures and solutions.

Adhere to defined processes, procedures, and governance standards.

Participate in convergence and migration projects as required.

Identify opportunities for process automation and improvement.

Collaboration & Alignment

Work closely with Architects in joint refinement sessions to validate that functional requirements are complete and solutionable.

Collaborate with IT partners and cross-functional teams across business units.

Engage with stakeholders to clarify, align, and sign off on requirements.

Participate in sessions with vendor partners to ensure requirements are understood and agreed upon.

Support senior leadership in communicating requirements, progress, and risks.

Strategy & Roadmap

Contribute to product enhancement roadmaps and technology evolution plans Top 3-5

Top 3-5 Deliverables

• Complete, clear functional requirements and BRDs for assigned workstreams, ready for architecture review
• Defined acceptance criteria and business rules per requirement
• Documented edge cases, gap analysis, and requirement clarification logs
• Up-to-date functional documentation and standards throughout the delivery lifecycle
• Requirements inputs validated with Architecture and aligned with Product and Vendor partners within assigned scope

HIRING REQUIREMENTS

Work Experience: At least 10 years of experience as a Business Analyst in a software or technology environment.

Experience working in cross-functional delivery teams alongside Product, Tech, and Architecture.

Exposure to third-party vendors or system integrators is an advantage.

Level of Knowledge: Working knowledge of Telco domain (Prepaid, Postpaid, B2B, Digital Channels, customer lifecycle).

Familiarity with HLD/LLD documentation.

Agile or hybrid delivery methodology experience preferred.

Education: University degree in Engineering, Computer Science, or a related field.

Soft: Analytical thinking, structured problem-solving, stakeholder facilitation, clear written and verbal communication (English), proactive risk identification, collaboration, attention to detail, ability to work independently within assigned scope

Hard: Functional requirements writing, acceptance criteria definition, BRD/HLD/LLD documentation, gap analysis, requirements traceability, Agile methodology, process mapping, API and microservices awareness, Telco domain knowledge (Prepaid/Postpaid/B2B/Digital Channels)

Certification/License: CBAP (Certified Business Analysis Professional) or equivalent is an advantage.

Agile/Scrum certification (e.g. CSM, PSPO) preferred.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.