Transformation Business Readiness Expert

Globe Telecom, Inc.; Philippines; Remote; PHP 600,000 - 900,000; Full time

Job summary

Globe Telecom, Inc. is seeking an Expert - Business Analysis to bridge B2B stakeholders and engineering teams. You will drive end-to-end lifecycle of requirements—from refining user stories to leading UAT—and champion quality and adoption through clear documentation and test scripts.

Ideal candidates bring hands-on BA/QA experience in Agile environments, strong documentation skills for non-technical audiences, and familiarity with JIRA/Confluence to support governance and SDLC traceability.

Qualifications

• 2-3 years hands-on experience as a Business Analyst, QA tester, or similar technical role.
• Experience in Agile/Scrum environments and coordinating UAT.
• Proficiency with Agile project management and documentation platforms (JIRA, Confluence).
• Experience creating documentation for non-technical audiences.

Responsibilities

• Refine, translate, and clarify business requirements for delivery teams.
• Lodge, manage, and prioritize user stories with clear acceptance criteria.
• Create test scripts and data for comprehensive testing.
• Lead UAT with proper documentation and deployment recommendations.
• Develop data dictionaries, user manuals, and project documentation.

Skills

Agile methodologies

Stakeholder communication

User story refinement

Education

Bachelor's degree in IT/CS

Tools

JIRA

Confluence

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description The Expert - Business Analysis serves as the vital link between B2B business stakeholders and technical engineering teams. Operating within the B2B division, this role drives the end-to-end lifecycle of technical requirements-from refining user stories in Agile backlogs to leading rigorous User Acceptance Testing (UAT). Beyond traditional analysis, this position champions product quality and adoption by crafting clear data dictionaries, comprehensive user manuals, and detailed test scripts. Ideal candidates will leverage strong Agile project experience and AI-driven workflows to minimize production defects, accelerate delivery, and ensure technical solutions perfectly align with strategic business needs.

DUTIES AND RESPONSIBILITIES:

Requirements & Backlog Management

• Requirements Refinement: Translate, clarify, and refine business requirements to ensure they are actionable and fully understood by technical delivery teams.


• User Stories Lodging: Lodge, manage, and prioritize user stories within the product backlog, ensuring clear acceptance criteria and alignment with overarching business goals.

Quality Assurance & Testing

• Test Script Creation: Create comprehensive test scenarios, scripts, and test data, ensuring alignment across all impacted stakeholders prior to testing execution.


• Functional Testing: Conduct thorough functional testing of newly developed features to validate that they perform exactly according to the documented business requirements.


• User Acceptance Testing (UAT): Drive the UAT phase by maintaining organized and up-to-date documentation (test plans, test cases), generating detailed UAT test reports, and communicating outcomes and deployment recommendations to stakeholders.

Documentation & Knowledge Management

• Data Dictionary: Develop, manage, and maintain data dictionaries to establish a single source of truth for data structures, terminology, and system integrations.


• User Manual Creation: Create clear, simple, and step-by-step instructions and user manuals for using the product or service, tailored specifically to non-technical end-users.


• Project Documentation: Create, update, and manage necessary project documentation throughout the Software Development Life Cycle (SDLC) to ensure governance, compliance, and full traceability.

REQUIREMENTS:

• At least 2-3 years of hands-on experience acting as a Business Analyst, QA Tester, or in a similar technical delivery role.


• Proven experience working in Agile/Scrum environments and coordinating User Acceptance Testing (UAT).


• Proficiency in utilizing Agile project management and documentation platforms (e.g., JIRA, Confluence).


• Demonstrated experience in creating detailed technical or functional documentation tailored for non-technical audiences.


• Bachelor's Degree in Business Administration, IT / Computer Science, Information Systems, or a related technical field.


• Preferred Certifications: Agile/Scrum: PSPO, CSM Business Analysis: ECBA, CBAP Software Testing: ISTQB

Equal Opportunity Employer Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie's New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose In everything we do, we treat people right to create a Globe of Good.

Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.