Process Architect/Service Design-1

Globe Telecom, Inc.; Taguig; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Globe Telecom, Inc. is seeking a Process Improvement professional to map current workflows, identify bottlenecks, and define value streams. You will redesign processes, implement changes, and establish KPIs to monitor impact, driving continuous efficiency across the organization.

Join Globe Telecom, Inc. to lead process optimization efforts and help the company achieve measurable business outcomes through structured improvement programs.

Qualifications

• Experience in mapping and analyzing business processes.
• Ability to redesign workflows to improve efficiency and reduce waste.
• Leading change initiatives and stakeholder engagement.
• Defining and tracking KPIs for process transformation.
• Establishing ongoing improvement practices and governance.

Responsibilities

• Identify inefficiencies through process mapping and root cause analysis.
• Redesign workflows and document current and future state processes.
• Develop change plans and govern implementation of process improvements.
• Create and monitor KPIs to measure impact of transformations.
• Set up routines for continuous feedback and benefits realization.

Skills

Process analysis

Process redesign

Change management

Performance metrics

Continuous improvement

Job description

Job Description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

DUTIES AND RESPONSIBILITIES

• Process Analysis and Assessment - conduct process assessments through process mapping, value stream analysis and root cause analysis to identify inefficiencies and areas for improvement.
• Process Redesign and Optimization - Work with management and various divisions to streamline workflows and improve efficiency, reduce waste in resources and identify automation opportunities; Documentation Document current and future state processes, including workflows, procedures and guidelines Prepare references to support process changes and ensure sustainability.
• Change Management and Change Execution - Develop and implement plans and framework to ensure successful adoption of process changes. Support engagement of stakeholders to communicate the need for change and address concerns Govern implementation of planned process improvements.
• Performance Measurement, Monitoring and Reporting - Develop metrics and KPIs to measure the effectiveness of process transformation initiatives. Monitor performance against targets and identify areas for further optimization Report updates on process transformation initiatives.
• Continuous Improvement - Establish ceremonies, routines and mechanisms for gathering and incorporating feedback to refine processes over time KPIs: GSR, TCO, ROMI, Benefits Realization Efficiency Improvement (eg: Cycle Time, Predictability Rate, Cost reductions) Implementation of Key Initiatives.

TOP 3-5 DELIVERABLES

• Analysis of Process
• Key Initiatives on Process Improvement
• Process Documentation
• Process Portal Creation and Maintenance
• Reports on Process Improvement
• Benefits/Impact

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession.

If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

About Us

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.