Business Analyst II

iQor; Laguna; On-site; PHP 400,000 - 700,000; Full time

Job summary

iQor in the Philippines is seeking a Business Analyst II to transform workforce and recruitment data into trusted dashboards and reports. You’ll own the full reporting lifecycle, from requirements to executive-ready insights, partnering with Talent Acquisition, HR, and Operations.

This role emphasizes AI-assisted analysis, data validation, modeling, and visualization, with opportunities to influence hiring decisions and improve funnels across multiple sites.

Qualifications

• Approximately two or more years of relevant experience in BI development, analytics, or recruiting analytics.
• A portfolio showing dashboards, data models, automated reports, or analytical products built personally.
• Demonstrated capability in SQL, spreadsheets, data preparation, and at least one enterprise BI platform.
• Practical experience using generative AI for structured analysis, prompting, or report development.
• Working knowledge of recruitment funnels, HR data, and operational KPIs.
• Strong business writing, visualization, and stakeholder-management skills.

Responsibilities

• Convert workforce, candidate, recruitment, and recruiter-performance data into dashboards, automated reporting, and business recommendations.
• Own the full reporting lifecycle: requirements gathering, data validation, modeling, visualization, AI-assisted analysis, insight development, and executive communication.
• Partner with Talent Acquisition, HR, Operations, Workforce Management, Finance, Technology, and site leadership to identify hiring risks, improve funnel conversion, and support evidence-based workforce decisions.

Skills

SQL

Spreadsheets

Data preparation

Enterprise BI platform

Generative AI usage

Business writing

Visualization

Stakeholder management

Recruitment funnels

Analytical judgment

Education

Bachelor's degree in analytics / related field

Tools

Power BI

Tableau

APIs

Python

Job description

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

The Business Analyst II converts workforce, candidate, recruitment, and recruiter-performance data into trusted dashboards, automated reporting, operational intelligence, and business recommendations. The role owns the full reporting lifecycle: requirements gathering, data validation, modeling, visualization, AI-assisted analysis, insight development, and executive communication.

The analyst partners with Talent Acquisition, HR, Operations, Workforce Management, Finance, Technology, and site leadership to identify hiring risks early, improve funnel conversion, strengthen recruiter effectiveness, reduce manual reporting, and support evidence-based workforce decisions.

Required Qualifications

• Approximately two or more years of relevant experience in BI development, people analytics, recruiting analytics, reporting, operations analytics, or a closely related discipline. Equivalent demonstrated capability may substitute for tenure.
• A portfolio showing dashboards, data models, automated reports, or analytical products built personally not merely reports consumed or coordinated.
• Demonstrated capability in SQL, spreadsheets, data preparation, and at least one enterprise BI platform.
• Practical experience using generative AI for structured analysis, prompting, workflow acceleration, text analysis, or report development.
• Working knowledge of recruitment funnels, HR data, operational KPIs, data privacy, and the sensitivity of employment-related information.
• Strong business writing, visualization, presentation, and stakeholder-management skills, including the ability to explain findings to nontechnical leaders.
• Evidence of analytical judgment, data skepticism, quality control, ownership, and comfort working with incomplete or conflicting requirements.

Preferred Qualifications

• Direct experience supporting Talent Acquisition, HR, workforce operations, high-volume hiring, BPO, shared services, or multi-site operations.
• Experience combining ATS/CRM, telephony, assessment, HRIS, onboarding, and operational data into one reporting model.
• Experience automating recurring reports or analytical workflows through low-code tools, APIs, SQL, or Python.
• Exposure to call or text analytics, forecasting, predictive analytics, natural-language-to-SQL, retrieval-based AI, or AI agents.
• Relevant certification in Power BI, Tableau, analytics, cloud platforms, process improvement, data engineering, HR analytics, or responsible AI. Certifications do not replace a work sample.
• Bachelor's degree in analytics, information systems, computer science, statistics, economics, industrial engineering, psychology, human resources, business, or a related field; equivalent practical experience is acceptable.