Business Analyst 2 (Night Shift)

WTW; Taguig; On-site; PHP 558,000 - 781,200; Full time

Job summary

WTW is seeking a Business Analyst in Taguig, Metro Manila. The role involves ensuring documentation accuracy, leading client meetings, and managing system configurations based on requirements. Candidates should have 2-4 years of experience, strong SQL skills, and the ability to work independently and in teams.

The ideal applicant is proactive, detail-oriented, and has a commitment to quality and continuous improvement. This position supports various clients and will require strong problem-solving capabilities.

Qualifications

• Desire to learn and accept new challenges.
• Ability to complete Willis Towers Watson Business Analyst training program.
• Experience with test plan creation and execution.

Responsibilities

• Ensure documentation adheres to standards.
• Communicate suggestions for changes to documentation.
• Lead client requirements meetings as needed.

Skills

SQL skills

Analytical skills

Interpersonal skills

Problem-solving skills

Organizational abilities

Education

2-4 years’ experience as a Business Analyst

Tools

SQL

Oracle

Access

Job description

Ensure that all documentation starts from baseline and adheres to standards; communicate back to base team suggestions for changes or enhancements to standard documentation.

Attends client meetings relevant to the components they have responsibility for, to establish client relationship and ensure complete understanding.

Responsible for system configuration based on client requirements.

Responsible for creating test plans, and testing system changes and enhancements to ensure completeness and accuracy. Regression testing as necessary based on the nature of the system change/enhancement.

Identify reporting needs and requirements.

Understand SOW and be responsible for change order identification and assist with providing work and hours necessary to draft the change order.

Work closely with developer to ensure project requirements/requests for changes are understood and within standards.

Provide guidance to other team members regarding best/standard practices.

Provide guidance/assistance to team members where needed to help ensure issues are resolved by assigned due date.

Escalate concerns with ability to meet due dates to Project Manager.

Train and help transition ongoing processing requirements to Business Systems Administrator.

Lead client requirements meetings as needed.

Maintain and update all requirements documents, ensuring adherence to standards.

Research issues and cases to determine root cause and provide impact analysis for ongoing issues and changes and requests for new functionality.

Addresses all calc or data issues that impact carriers.

Assist PM with development of Project Plan for open enrollment and significant change orders.

Responsible for any vendor file updates and ongoing support.

Provide training for client on large-scale change orders to client, Benefits Outsourcing Center and Service Center, as needed.

Qualifications

The Requirements

Desire to learn, accept new challenges, and have fun!

2-4 years’ experience as a Business Analyst

Understanding of the fundamentals of health and welfare and broader benefit plan design preferred

Ability to complete Willis Towers Watson Business Analyst training program

Intermediate to advanced SQL skills

Experience with relational databases including SQL, Oracle or Access preferred

Experience with test plan creation, testing procedures and test plan execution

Strong analytical, integrative and problem-solving skills

Solid interpersonal skills and client service orientation

Ability to work both independently and on client teams, including virtual work teams with members in different geographic regions

Strong organizational abilities and flexibility to work in a performance driven environment managing multiple project priorities

Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement

Ability to work extended hours as needed

WTW is An Equal Opportunity Employer

Job Info

• Job Identification 202603919
• Job Category Service and Delivery
• Posting Date 06/17/2026, 01:22 AM
• Locations 23/F W City Center, Taguig City, Metro Manila, 1634, PH