Business Analyst - Night Shift

WTW; Taguig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

WTW in the Philippines is seeking a senior QA/BA to oversee system configuration and testing during implementations and production support, ensuring activities meet specifications and standards.

You will develop comprehensive test plans for web applications, data imports, batch jobs, reports and extracts, and coordinate issues with system developers to drive resolution. The role requires driving impact analyses and coordinating with client teams to ensure timely delivery.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, MIS or related area.
• At least 6-10 years of relevant work experience.
• Experience or training in: RDBMS, SQL, Web-based applications and tools.
• Experience with test plan creation, testing procedures and test plan execution is required.
• Experience in requirements gathering and documentation is required.
• Experience in the Financials, Human Resources or Benefits domain areas is preferred but not required.
• Strong verbal and written communication skills in English.
• Experience working with the US is preferred.
• Ability to work on “virtual” teams with members from different geographic areas.
• Ability to multi-task, and be mindful of deadlines.
• Self-motivated and ability to remain focused on assigned projects.
• Committed to quality and continuous improvement.

Responsibilities

• Configure and test during implementations and production support, ensuring work meets specifications and standards.
• Develop comprehensive test plans and execute testing for web apps, data imports, batch jobs, reports and extracts.
• Coordinate testing issues with system developers and drive resolution.
• Perform impact analysis and regression testing for releases.
• Define and update system tables as needed.
• Identify project deliverables and meet established deadlines.
• Collaborate with client teams and other Business Analysts as needed.
• Assist in developing standardized work processes and tools that improve quality.
• Follow national line of business processes for deploying base solutions.
• Participate in national line of business sessions and teams.

Skills

System configuration

Testing

Test plans

Requirements gathering

English communication

Team collaboration

Multi-tasking

Client interaction

Education

Bachelor’s degree in Computer Science, Engineering, MIS or related field

Tools

RDBMS

SQL

Web-based applications

Job description

• Responsible for system configuration and testing during implementations and production support. Ensures configuration and testing are completed according to specifications, defined standards, utilizing tools identified as best practices


• Develops comprehensive test plans and executes testing for the different system components: web application, data imports, batch jobs, reports and extracts.


• Coordinates issues identified during testing with the system developers and pushes each issue thru to resolution.


• Performs impact analysis and regression testing on the different system components during release consumptions.


• Defines and updates system tables as needed.


• Works with team to identify project deliverables and meets established deadlines.


• Works with the team to resolve questions and issues requiring input from the client team or other Business Analysts


• Assists in developing standardized work processes, tools, and methodologies that improve quality and profitability


• Follows national line of business processes and protocols for the deployment of base solutions


• Participates in national line of business sessions and teams as requested

Performance Objectives

• Responsible for system configuration and testing during implementations and production support. Ensures configuration and testing are completed according to specifications, defined standards, utilizing tools identified as best practices


• Develops comprehensive test plans and executes testing for the different system components: web application, data imports, batch jobs, reports and extracts.


• Coordinates issues identified during testing with the system developers and pushes each issue thru to resolution.


• Performs impact analysis and regression testing on the different system components during release consumptions.


• Defines and updates system tables as needed.


• Works with team to identify project deliverables and meets established deadlines.


• Works with the team to resolve questions and issues requiring input from the client team or other Business Analysts


• Assists in developing standardized work processes, tools, and methodologies that improve quality and profitability


• Follows national line of business processes and protocols for the deployment of base solutions


• Participates in national line of business sessions and teams as requested

People

• Works closely with the client delivery team to deliver the best results to the client.


• Participates in regular team meetings and consistently promotes teamwork in all daily activities


• Coaches and trains internal members of the team on best practices, system-specific andclient-specific knowledge

Clients

• Work with internal or external client teams to clarify requirements as needed. Develops and maintains requirements documentation and system configuration based on client requirements.


• Partners with the Pension Administration and Retirement team to understand daily processes and system needs.


• Supports internal and external clients on new features, tools and approaches by providing training, walk through and consulting on best practices when applicable.


• Support client change requests on system requirements necessary to implement client change requests.


• Ensures configuration and testing are completed on time and on budget.


• Perform medium to high complexity data queries using the appropriate tools.


• Alerts lead consultants or project manager about out-of-scope work in a timely manner.

Financial

• Assists in determining estimates for configuration and testing tasks as needed.


• Works with the team in helping achieve the financial goal for all clients.

Qualifications

The Requirements

• Bachelor’s degree in Computer Science, Engineering, Management Information Systems or related area.


• At least 6-10 years of relevant work experience


• Experience or training in: RDBMS, SQL, Web-based applications and tools


• Experience with test plan creation, testing procedures and test plan execution is required.


• Experience in requirements gathering and documentation is required.


• Experience in the Financials, Human Resources or Benefits domain areas is preferred, but not required


• Strong verbal and written communication skills in English


• Experience working with the US is preferred


• Ability to work on \"virtual\" teams with members from different geographic areas


• Ability to multi-task, and be mindful of deadlines.


• Self-motivated and ability to remain focused on assigned projects.


• Committed to quality and continuous improvement

WTW is an Equal Opportunity Employer