Business Analyst

Global Payments Process Centre Inc.; Quezon City; On-site; PHP 350,000 - 550,000; Full time

Job summary

Global Payments is seeking a Business Analyst I in Manila to translate business needs into clear system requirements and assist in designing effective solutions. You will work with clients, analysts, developers, and internal teams to support testing, implementation, and ongoing improvements of our technology for secure, user-focused payments.

You will build expertise in requirements gathering, process design, and testing while contributing to reliable documentation and standard compliance across

Qualifications

• Bachelor's degree in Computer Science, MIS, Business, or related field or equivalent experience.
• Strong analytical and problem-solving skills with ability to translate business needs into clear requirements.
• Excellent written and verbal communication, able to collaborate with clients, technical teams and stakeholders.
• Proficiency in MS Word, Excel, PowerPoint; familiarity with Visio and UML for process flows.
• Curious, detail-oriented, and collaborative mindset; able to learn new systems and follow established procedures.

Responsibilities

• Translate business needs into clear requirements by gathering and analysing client information.
• Contribute accurate business specifications, process flows, screen definitions, and implementation requirements.
• Support system testing and validate functionality; help resolve issues before deployment or user launch.
• Maintain documentation and ensure compliance with application standards and security requirements.
• Track progress, identify risks, and communicate updates to stakeholders to support on-time delivery.

Skills

Requirements gathering

Process design

Testing

Implementation

Stakeholder collaboration

Education

Bachelor's degree (CS/MIS/Business)

Tools

MS Word

MS Excel

PowerPoint

Visio

UML

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for a Business Analyst I to join our ever-evolving Business Analysis Team and help shape the future of global commerce. In this role, you'll help translate business and client needs into clear system requirements that enable effective, secure, and user-focused technology solutions. Working alongside experienced Business Analysts, programmers, clients, and internal teams, you'll build your expertise in requirements gathering, process design, testing, and implementation while helping improve business operations and the end-user experience. This is an opportunity to develop a strong foundation in business analysis, influence how systems evolve, and contribute to Global Payments' mission by delivering technology solutions that support seamless commerce worldwide.

What you'll own

• Translate business needs into clear requirements by gathering and analysing client information that helps teams design effective system solutions and improve operational outcomes.
• Enable successful system development by contributing accurate business specifications, process flows, screen definitions, and implementation requirements that align solutions with user expectations.
• Improve solution quality and client satisfaction by supporting system testing, validating intended functionality, and helping resolve issues before they affect implementation or the end-user experience.
• Strengthen process consistency and compliance by maintaining reliable documentation and supporting application standards, including payment card industry and security requirements.
• Support predictable project delivery by tracking progress, identifying potential schedule risks, and communicating timely information that helps stakeholders remain aligned.

What you'll bring

• A bachelor's degree in Computer Science, Management Information Systems, Business, or a related field, or an equivalent combination of training and experience.
• Strong analytical and problem-solving skills, with the ability to understand business needs, evaluate information, and develop clear, practical requirements.
• Effective written and verbal communication skills, with the ability to gather information and collaborate with clients, technical teams, and internal stakeholders.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Visio, with familiarity creating process flows using Visio or Unified Modeling Language (UML).
• A curious, detail-oriented, and collaborative mindset, with the ability to follow established procedures, learn new systems, and build productive working relationships.

It’s a bonus if you have

• Experience working with end users to understand business needs, document requirements, or support system implementation.
• Knowledge of scripting, data structures, payment card operations, or related financial technology environments.
• Progress toward a business analysis qualification, such as the Certified Business Analysis Professional (CBAP) credential.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we've built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we're there, ready to support you.